Inside content area, use arrow keys or tab to access content

Contact us

All the contact information you need.

Please note: Calls to 03 numbers are charged at no more than local rate.

Phone bank icon

I want to call Lloyds Bank

You can call PhoneBank® to access and manage your account

0345 602 1997
(+44 1733 347 007 from outside the UK)

Lines are open 24/7 and our advisers are available from 7am to 11pm if you'd like more information.
Calls may be monitored or recorded.

Not all Telephone Banking services are available 24 hours a day, seven days a week.
Please see below for individual services.

About Telephone Banking

My card is lost or stolen

My card is lost or stolen

If your credit or debit card has been lost or stolen you should report it immediately by logging on to Internet Banking or calling us on 0800 096 9779 (+44 170 227 8270 from outside the UK).

I've noticed suspicious activity

I've noticed suspicious activity

Do you think someone has accessed your Lloyds Bank account?

Ask a question

Ask a question

Ask a question and search our FAQs using our online help tool.

Self Service

Self Service

Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

Make a complaint

Make a complaint

We’re here to help if you have concerns.

Access and manage your accounts 24 hours a day, seven days a week with PhoneBank®, our easy-to-use Telephone Banking service.

Call Telephone Banking on 0345 300 0000Call 0345 300 0000.

If you need to call Telephone Banking from abroad, call +44 1733 347 007Call +44 1733 347 007.

Use our security feature Voice ID to make calling Telephone Banking easier. It lets you access your accounts simply by using your voice. Learn more about Voice ID. Call 0345 850 2808 to register today. Lines are open 24/7 and our advisers are available 7am to 11pm if you'd like more information. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 173 328 6348.

Calls may be monitored and recorded.

Not all Telephone Banking services are available 24 hours a day, seven days a week.
Please speak to an adviser for more information.

For business accounts, call 0345 072 5555Call 0345 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.

Textphone numbers

If you have speech or hearing impediments, you can contact us using a textphone.

See our textphone numbers

If you have a query about using Internet Banking, call us on 0345 606 6529Call 0345 606 6529.

If you need to call us from outside the UK, call +44 1733 232030Call +44 1733 232030 (Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun)

If there is a problem with your card, or you have forgotten your PIN or are having problems with it, you can log on to Internet Banking to order a replacement card or PIN.

Your new card will automatically be contactless if your account is eligible.

If you’ve lost your card or think it might have been stolen, you should report it immediately. Log on to Internet Banking to report it as lost or stolen.

Alternatively, you can call us on 0800 096 9779 (+44 1702 278270 from outside the UK). Lines are open 24/7.

Types of query Phoning from the UK Phoning from overseas Line opening  hours
Bank account enquiries 0345 300 0000 +44 1733 347007Call +44 1702 278 270 7am – 11pm, 7 days a week
Recent application enquiries 0345 300 0000Call 0345 603 7239 +44 1733 347007 Mon-Fri 8am-10pm
Sat-Sun 8am-6pm
Textphone – Customer service (if you have problems with speech or are deaf) 0345 300 2281 +44 1733 347500Call +44 1733 347500 24 hours, 7 days a week
Types of query Phoning from the UK Phoning from overseas Line opening  hours
Savings account enquiries 0345 300 0000 +44 1733 347007Call +44 1702 278 270 7am – 11pm, 7 days a week
Recent application enquiries 0345 300 0000Call 0345 603 7239 +44 1733 347007 Mon-Fri 8am-10pm
Sat-Sun 8am-6pm
Textphone – Customer service (if you have problems with speech or are deaf) 0345 300 2281 +44 1733 347500Call +44 1733 347500 24 hours, 7 days a week
Types of query Phoning from the UK Phoning from overseas Line opening  hours
Lost or stolen card 0800 096 9779 +44 1702 278 270Call +44 1702 278 270 24 hours a day
Credit card enquiries 0345 606 2172Call 0345 606 2172 +44 1702 278 272Call +44 1702 278 272 7am - 11pm, seven days a week
Recent application enquiries 0345 603 7239Call 0345 603 7239 N/A Mon-Fri, 9am-5pm
Textphone – Customer service (if you have problems with speech or are deaf) 0345 603 7276 +44 170 243 1348Call +44 1702 278 272 24 hours a day
Balance Transfer 0345 606 2196Call 0345 606 2196 +44 1702 278 272Call +44 1702 278 272 7am - 11pm, seven days a week
Payment Protection Cover Claims 0345 602 4534Call 0345 602 4534 N/A Mon-Fri, 9am-5pm
Sat, 9am-2pm
Avios information 0844 493 3349Call 0844 493 3349 N/A Mon-Fri, 8am-6pm
Lloyds Bank Private Banking 0345 300 2750Call 0345 300 2750 N/A 7am - 11pm, seven days a week
Trustcard Plus 0345 603 7132Call 0345 603 7132 N/A Mon-Fri, 8pm-6pm
Holiday Money Hotline 0345 366 1149Call 0345 300 1160 N/A Mon-Fri, 8am-10pm,
Sat and Sun, 10am-8pm

Existing customers:

Claims/Renewals/General Enquiries (Lines are open 8am-6pm Monday to Friday and 9am-1pm Saturday)

If your policy starts with HAP – 0345 300 5177

All other policies – 0345 300 0110

24 Hour Emergency Helpline – 0345 3000 170

24 Hour Legal Helpline if your policy starts with HDA – 0800 028 0732

All other policies – 0345 3000 180

For new business queries or to get a quote you can call us on 0800 121 7948.
(New Business Lines are open from 8am-8pm Monday to Friday and 8am-4pm Saturday)

0800 783 3534Call 0800 783 3534.

Lines are open from 8am-8pm Monday to Friday and 9am-2pm on Saturdays. We're closed on Sundays and Bank Holidays.

To arrange to see us in branch you can call us on 0800 015 0012Call 0800 015 0012.

If you are calling from outside the UK you can call us on +44 1733 261630Call +44 1733 261630.

Lines are open 8am - 8pm, seven days a week

 

If you have an Added Value Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Service Phoning from the UK Phoning from overseas Line opening  hours
Help with an Online Travel Money Order
0345 606 6529Call 0345 606 6529 N/A 7am - 11pm, seven days a week
Order Travel Money by phone 0345 366 1149 N/A 7am - 11pm, seven days a week
Travel Insurance 0800 731 4044Call 0800 731 4044 N/A 24 hours a day
Lost and stolen travellers cheques 0345 602 1997Call 0345 602 1997 +44 1702 278 270Call +44 1702 278 270 24 hours a day
Visa debit cards lost or stolen overseas 0800 096 9779Call 0800 096 9779 +44 1702 278 272Call +44 1702 278 272 24 hours a day
Visa debit card PIN declined or transactions you don’t recognise 0345 602 1997Call 0345 602 1997 +44 173 334 7007 
(calls are charged
according to the
telephone service
provider’s published tariff)Call +44 1733 347 008
24 hours a day
Lost or stolen credit cards 0800 096 9779 +44 1702 278 270Call +44 1702 278 270 24 hours a day
Emergency cash abroad (this depends on availability of funds in your account) 0345 602 1997all 0345 602 1997 +44 1702 278 270 24 hours, seven days a week

To arrange an appointment with a Financial Adviser, call us on 0345 602 1997Call 0800 602 1997.

Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.