Service	Phoning from the UK	Phoning from overseas	Opening hours
Service Help with an online travel money order	Phoning from the UK 0345 606 6529	Phoning from overseas N/A	Opening hours Lines are open 8am – 8pm, seven days a week, and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Service Lost and stolen travellers cheques	Phoning from the UK 0345 602 1997	Phoning from overseas +44 1702 278 270	Opening hours 24 hours a day
Service Visa debit cards lost or stolen overseas	Phoning from the UK 0800 096 9779	Phoning from overseas +44 1702 278 272	Opening hours 24 hours a day
Service Visa debit card PIN declined or transactions you don’t recognise	Phoning from the UK 0345 602 1997	Phoning from overseas +44 173 334 7007 (calls are charged according to the telephone service provider’s published tariff)	Opening hours 24 hours a day
Service Lost or stolen credit cards	Phoning from the UK 0800 096 9779	Phoning from overseas +44 1702 278 270	Opening hours 24 hours a day
Service Emergency cash abroad (this depends on availability of funds in your account)	Phoning from the UK 0345 602 1997	Phoning from overseas +44 1702 278 270	Opening hours 24 hours, seven days a week

Type of query	Phoning from the UK	Phoning from overseas	Opening hours
Type of query Bank account enquiries	Phoning from the UK 0345 300 0000	Phoning from overseas +44 1733 347007	Opening hours 8am – 8pm, seven days a week Closed on Bank Holidays
Type of query Overdraft referrals	Phoning from the UK 0800 015 0032	Phoning from overseas	Opening hours Lines are open 9am – 6pm Monday – Saturday, and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Type of query Recent application enquiries	Phoning from the UK 0345 300 0000	Phoning from overseas +44 1733 347500	Opening hours 8am – 8pm, seven days a week, and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of packaged bank accounts	Phoning from the UK
Type of packaged bank accounts Select Account	Phoning from the UK 0345 716 1116
Type of packaged bank accounts Silver Account	Phoning from the UK 0345 603 1839
Type of packaged bank accounts Gold Account	Phoning from the UK 0345 850 5056
Type of packaged bank accounts Platinum Account	Phoning from the UK 0345 850 5300
Type of packaged bank accounts Premier Account	Phoning from the UK 0345 604 0440

Type of query	Phoning from the UK	Phoning from overseas	Opening hours
Type of query Car insurance quotes and sales	Phoning from the UK 0330 018 1403	Phoning from overseas +44 330 018 1403	Opening hours Monday-Friday 8am-8pm Saturday 8am-6pm Sunday and Bank Holidays 10am-4pm Festive Opening Hours – 24 Dec: 10am – 4pm, Christmas Day and Boxing Day: Closed, 31 Dec: 10am – 4pm, 1 Jan: Closed.
Type of query Customer services; including car insurance policy changes	Phoning from the UK 0344 209 0476	Phoning from overseas +44 344 209 0476	Opening hours Mon-Fri 8am-8pm Saturday 8am-6pm Sunday and Bank Holidays 10am-4pm Festive Opening Hours – 24 Dec: 10am – 4pm, Christmas Day and Boxing Day: Closed, 31 Dec: 10am – 4pm, 1 Jan: Closed.
Type of query Make a claim	Phoning from the UK 0344 209 0477	Phoning from overseas +44 344 209 0477	Opening hours 24 hours, 7 days a week
Type of query Motor Legal Protection Claims	Phoning from the UK 0330 018 1665	Phoning from overseas +44 330 018 1665	Opening hours 24 hours, 7 days a week
Type of query Windscreen Repair Cover	Phoning from the UK 0330 018 7503	Phoning from overseas +44 330 018 7503	Opening hours 24 hours, 7 days a week
Type of query RAC Breakdown Cover	Phoning from the UK 0330 332 8477	Phoning from overseas +44 330 332 8477	Opening hours 24 hours, 7 days a week
Type of query Keycare Cover	Phoning from the UK 0345 303 4002	Phoning from overseas +44 345 303 4002	Opening hours Mon - Fri 8am-9pm Sat 9am-3pm.

Type of query	Phoning from the UK	Phoning from overseas	Opening hours
Type of query Lost or stolen card	Phoning from the UK 0800 096 9779	Phoning from overseas +44 1702 278 270	Opening hours 24 hours a day
Type of query Credit card enquiries	Phoning from the UK 0345 606 2172	Phoning from overseas +44 1702 278 272	Opening hours 8am – 8pm, 7 days a week Closed on Bank Holidays
Type of query Recent application enquiries	Phoning from the UK 0345 603 7239	Phoning from overseas N/A	Opening hours Mon-Fri 9am-5pm
Type of query Textphone – Customer service (if you have problems with speech or are deaf)	Phoning from the UK 0345 603 7276	Phoning from overseas +44 170 243 1348	Opening hours You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages. Sign Video services are also available if you’re Deaf and use British Sign Language.
Type of query Balance Transfer	Phoning from the UK 0345 606 2196	Phoning from overseas +44 1702 278 272	Opening hours Lines are open 8am – 8pm, seven days a week, and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Type of query Payment Protection Cover Claims	Phoning from the UK 0345 602 4534	Phoning from overseas N/A	Opening hours Mon-Fri 9am-5pm Sat 9am-2pm
Type of query Lloyds Bank Private Banking	Phoning from the UK 0345 300 2750	Phoning from overseas N/A	Opening hours 8am – 8pm, seven days a week, and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Type of query Holiday Money Hotline	Phoning from the UK 0345 366 1149	Phoning from overseas N/A	Opening hours Mon-Fri, 8am-10pm Sat and Sun 10am-8pm

Type of query	Telephone number	Opening hours
Type of query Get a quote	Telephone number 0345 605 0521 to get a quote or switch your home insurance. You can also get a quote online.	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.
Type of query Pay for your policy	Telephone number If you received your quote online and have been asked to contact us for payment, please call us on 0345 605 0521. Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.
Type of query Make a claim	Telephone number Make a new claim or get an update on a claim you’ve made. 0345 604 6705 if your policy starts with HBP. 0345 300 5177 if your policy starts with HAP. You can also make a claim online.	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.
Type of query Cancel your policy	Telephone number 0345 604 6705 if your policy starts with HBP. 0345 300 5177 if your policy starts with HAP. You can also cancel your policy online.	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.
Type of query Renew your policy	Telephone number 0345 604 6705 if your policy starts with HBP. 0345 300 5177 if your policy starts with HAP.	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.
Type of query Manage your policy	Telephone number If you need help with any of the topics below, please call us the relevant phone number. Check something of update your policy Tell us you are moving home Get proof of your insurance Let someone else talk on your behalf. If your policy starts with HAP, call us on 0345 300 5177. If your policy starts with HBP, call us on 0345 604 6705.	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.
Type of query Home Emergency helpline	Telephone number In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day on 0345 300 1133.	Opening hours 24 hours a day.
Type of query Legal Expenses helpline	Telephone number If your policy starts with HAP, call: 0345 300 0521. If your policy starts with HBP, call: 0345 266 6684.	Opening hours 24 hours a day.
Type of query Concerned about the cost of your home insurance?	Telephone number We may be able to help. 0345 601 8114.	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.

Type of Query	Telephone number	Opening hours
Type of Query Share Dealing	Telephone number 0345 606 0560 If you're calling from abroad you can call us on +44 113 279 7518	Opening hours Mon-Fri 8am to 9pm Closed weekends and English Bank Holidays. Our Web Chat service is available Monday - Friday 8am to 9pm Closed weekends.
Type of Query E – Investments beginning with IL	Telephone number 0345 835 5728	Opening hours Monday – Friday 8am to 5pm
Type of Query Ready-Made Investments beginning with EL	Telephone number 0330 123 3268	Opening hours Monday – Friday 9am to 5pm
Type of Query Investments purchased in branch	Telephone number For accounts opened in branch: 0345 835 7374	Opening hours Mon-Fri 8am - 6pm

Type of query	Phoning from the UK	Phoning from overseas	Opening hours
Type of query Savings account enquiries	Phoning from the UK 0345 300 0000	Phoning from overseas +44 1733 347007	Opening hours 8am – 8pm, seven days a week Closed on Bank Holidays
Type of query Recent application enquiries	Phoning from the UK 0345 300 0000	Phoning from overseas +44 1733 347500	Opening hours 24/7 automated service and advisors available Mon-Sun 8am – 8pm, and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Type of query Textphone – Customer service (if you have problems with speech or are deaf)	Phoning from the UK 0345 300 2281	Phoning from overseas +44 1733 347500	Opening hours You can call us using Relay UK if you have a hearing or speech impairment. If you prefer, you can still contact us by textphone on 0345 300 2281 which will be diverted via the Relay UK service. Our lines are open from 8am – 8pm, 7 days a week, and closed on Bank Holidays. There's more information on the Relay UK help pages. SignVideo Services are also available if you’re Deaf and use British Sign Language. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an advisor for more information.

Type of query	Phoning from the UK	Phoning from overseas	Opening hours
Type of query Telephone Banking For payments or transfers appearing on your statement	Phoning from the UK 0345 300 0000	Phoning from overseas +44 1733 347007	Opening hours 24/7 automated service Advisers are available 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Type of query Internet Banking For payment or transfers you are trying to make online	Phoning from the UK 0345 606 6529	Phoning from overseas +44 1733 232030	Opening hours 8am - 8pm, Monday to Sunday. Not all Telephone Banking services are available 24 hours a day, seven days a week.

Type of query	Telephone number	Opening hours
Type of query Application queries	Telephone number 0333 202 7969	Opening hours Mon-Fri 8.30am-6pm Saturday 9am-1pm Sunday - closed.
Type of query Exisiting customer queries	Telephone number 0333 202 7946	Opening hours Mon-Fri 8.30am-6pm Saturday 9am-1pm Sunday - closed.

Method	Availability	How
Method Mobile Banking app	Availability 24 hours, 7 days a week	How Update your address in our app Setting up the app
Method Message us	Availability 24 hours, 7 days a week	How Open our app, select Support and then Message us 24/7. How to message us
Method Call us	Availability 8am – 8pm, 7 days a week Closed on Bank Holidays	How Call from the UK 0345 300 0000 Call us from overseas +44 1733 347 007

Method	Availability	How
Method Mobile Banking app or Internet Banking	Availability 24 hours, 7 days a week	How Order a card in our app or online
Method Message us	Availability 24 hours, 7 days a week	How Open our app, select Support and then Message us 24/7. How to message us
Method Call us	Availability 8am – 8pm, 7 days a week Closed on Bank Holidays	How Call from the UK 0345 300 0000 Call us from overseas +44 1733 347 007

Method	Availability	How
Method Mobile Banking app or Internet Banking	Availability 24 hours, 7 days a week	How Update your number in our app or online Setting up the app
Method Message us	Availability 24 hours, 7 days a week	How Open our app, select Support and then Message us 24/7. How to message us
Method Call us	Availability 8am – 8pm, 7 days a week Closed on Bank Holidays	How Call from the UK 0345 300 0000 Call us from overseas +44 1733 347 007

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