Contact us

Visiting us in branch

If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit. 

The safest way to bank with us right now is from home using our Mobile Banking app or through Internet Banking

To protect you, our colleagues and to keep everyone safe, we’ve put social distancing measures in place in all of our branches. When you visit, you’ll be asked to wear a face covering and if it’s busy you may need to wait outside. We’ll help you as quickly as possible and would like to thank you in advance for your patience. 

Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:

  • On our app or Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
  • Check your balance – you can check your balance online, by phoning telephone banking and using our automated service or at an ATM. 
  • Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
  • Need to manage your overdraft? Visit our overdraft hub.
  • Applying for a loan? More information about loans.
  • Need a home insurance quote? Visit our home insurance hub.

Don’t forget, you can also bank at your local Post Office. You can check your balance, take money out and pay cash or cheques into your current account.

Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help: 

Coronavirus help and support

Frequent questions from our customers        

Ways to contact us

Due to the challenging times that we are all experiencing, the best way to contact us at the moment is online.

Self Service

Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.

Ask a question

Ask a question and search our FAQs using our online help tool.

I've noticed suspicious activity

Do you think someone has accessed your Lloyds Bank account?

My card is lost or stolen

If your credit or debit card has been lost or stolen you should report it immediately by logging on to Internet Banking or calling us on 0800 096 9779 (+44 170 227 8270 from outside the UK).

Make a complaint

We’re here to help if you have concerns.

I want to call Lloyds Bank

You can call PhoneBank® to access and manage your account

0345 602 1997
(+44 1733 347 007 from outside the UK)

Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged on, there's no need to remember any passwords. Learn more about calling from the app

Lines are open 24/7 and our advisers are available from 7am to 11pm if you'd like more information.
Calls may be monitored or recorded.

Not all Telephone Banking services are available 24 hours a day, seven days a week.

Please see below for individual services and our Internet Banking services.

Tell us if you've had a great experience

We’re really pleased that you’ve had a great experience with us. If you'd like to tell us about it please use this form. We will not contact you, however, we will pass your feedback on to the right team.

Send us a message

We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions.

Twitter logo   Facebook logo

Tweet us @LloydsBank or message us on Facebook.

Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.

Our social media accounts are:

www.twitter.com/Lloydsbank 

www.twitter.com/Lloydsbankbiz 

www.facebook.com/lloydsbank 

If you see another account that pretends to be us, please report it by emailing emailscams@lloydsbanking.com and include the web address.

  • Car finance contact numbers

    Type of Query

    Telephone number

    Opening hours

    Type of Query

    Application queries

    Telephone number

    Opening hours

    Lines are open:

    9am-5pm Monday–Friday,
    9am-1pm on Saturday and closed Sunday.

    Type of Query

    Existing customer queries

    Telephone number

    Opening hours

    Lines are open:

    8:30am-6pm Monday–Friday,
    9am-1pm on Saturday and closed Sunday.

  • Contact us about bank account queries

    Type of Query

    Telephone number

    Opening hours

    Type of Query

    Share Dealing

    Telephone number

    0345 606 0560


    If you're calling from abroad you can call us on  +44 113 279 7518

    Opening hours

    Available Monday – Friday 8am to 9pm

    (Closed weekends and English Bank Holidays).

    Our Web Chat service is available Monday – Friday 8am to 9pm

    (Closed weekends). 

    Type of Query

    Online Investments

    Telephone number

    For accounts opened online:
     

    0345 835 5728

    Opening hours

    Mon - Fri: 8am - 5pm

    (Closed weekends and English Bank Holidays)

    Type of Query

    Investments purchased in branch

    Telephone number

    For accounts opened in branch:


    0345 835 7374

    Opening hours

    Mon - Fri: 8am - 6pm

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.