Internet Banking

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Changes to our Telephone Banking opening hours from 4th July:

You can speak to an adviser between 8am and 8pm, 7 days a week.

Our banking services are available 24 hours a day through:

  • The Mobile Banking app.
  • Internet Banking.
  • Automated services.
  • Ask a question.

You can also message us through the app.

Not all banking services are available 24 hours a day, seven days a week.

What would you like to contact us about?

Please select an option from the drop down menu:

Visiting us in branch

If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit. 

Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:

  • On our app or Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
  • Check your balance – you can check your balance online, by phoning telephone banking and using our automated service or at an ATM. 
  • Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
  • Need to manage your overdraft? Visit our overdraft hub.
  • Applying for a loan? More information about loans.
  • Need a home insurance quote? Visit our home insurance hub.

Don’t forget, you can also bank at your local Post Office. You can check your balance, take money out and pay cash or cheques into your current account.

If you'd like to talk to us about a query or complaint, we’re here if you have concerns.

Learn more about our complaints process

Our travel products can help make your trip abroad easier and may save you money.

Learn more about our travel services

Order travel money online

If you need to speak to a member of our team, our contact details are provided below.

Contact us about travel queries

Service

Phoning from the UK

Phoning from overseas

Opening hours

Service

Help with an Online Travel Money Order

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun

Service

Travel Insurance

Phoning from the UK

Phoning from overseas

N/A

Opening hours

24 hours a day

Service

Lost and stolen travellers cheques

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Visa debit cards lost or stolen overseas

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Visa debit card PIN declined or transactions you don’t recognise

Phoning from the UK

Phoning from overseas

+44 173 334 7007

(calls are charged according to the telephone service provider’s published tariff)

Opening hours

24 hours a day

Service

Lost or stolen credit cards

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Service

Emergency cash abroad (this depends on availability of funds in your account)

Phoning from the UK

Phoning from overseas

Opening hours

24 hours, seven days a week

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Bank account enquiries

Phoning from the UK

Phoning from overseas

Opening hours

7am – 11pm, 7 days a week

Type of query

Overdraft referrals

Phoning from the UK

Phoning from overseas

Opening hours

Mon-Fri 9am-7pm
Saturday 9am-4pm

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

Opening hours

24 hours, 7 days a week

Packaged Bank Account (PBA)

If you have a Packaged Bank Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:

Contact us about bank account queries

Type of packaged bank accounts

Phoning from the UK

Type of packaged bank accounts

Select Account

Phoning from the UK

Type of packaged bank accounts

Silver Account

Phoning from the UK

Type of packaged bank accounts

Gold Account

Phoning from the UK

Type of packaged bank accounts

Platinum Account

Phoning from the UK

Type of packaged bank accounts

Premier Account

Phoning from the UK

We understand the loss of a loved one brings difficult times. We're here to help you.

Visit our bereavement support hub

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Arrange a branch appointment

Phoning from the UK

Phoning from overseas

Opening hours

8am - 8pm
7 days a week

If you can't find your card, there's no need to worry. Whether it's been lost or stolen, let us know through our mobile app or Internet Banking. It's safe, secure and saves you a call.

Report it as lost or stolen

The quickest way to report your card as lost or stolen is through our mobile app or Internet Banking. If you would rather to speak to a member of our team, you call us on the number provided below.

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Report your card lost or stolen

Phoning from the UK

Phoning from overseas

Opening hours

24 hours
7 days a week

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Car insurance quotes and sales

Phoning from the UK

Phoning from overseas

Opening hours

Monday-Friday 8am-8pm
Saturday 8am-6pm
Sunday and Bank Holidays 10am-4pm

Type of query

Customer services; including car insurance policy changes

Phoning from the UK

Phoning from overseas

Opening hours

Mon-Fri 8am-8pm
Saturday 8am-6pm
Sunday and Bank Holidays 10am-4pm

Type of query

Male a claim

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Motor Legal Protection Claims

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Windscreen Repair Cover

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

RAC Breakdown Cover

Phoning from the UK

Phoning from overseas

Opening hours

24 hours,
7 days a week

Type of query

Keycare Cover

Phoning from the UK

Phoning from overseas

Opening hours

Mon - Fri 8am-9pm
Sat 9am-3pm.

Contact us about credit card queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Lost or stolen card

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Type of query

Credit card enquiries

Phoning from the UK

Phoning from overseas

Opening hours

7am - 11pm
7 days a week

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri 9am-5pm

Type of query

Textphone – Customer service (if you have problems with speech or are deaf)

Phoning from the UK

Phoning from overseas

Opening hours

24 hours a day

Type of query

Balance Transfer

Phoning from the UK

Phoning from overseas

Opening hours

7am - 11pm
7 days a week

Type of query

Payment Protection Cover Claims

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri 9am-5pm
Sat 9am-2pm

Type of query

Lloyds Bank Private Banking

Phoning from the UK

Phoning from overseas

N/A

Opening hours

7am - 11pm
7 days a week

Type of query

Holiday Money Hotline

Phoning from the UK

Phoning from overseas

N/A

Opening hours

Mon-Fri, 8am-10pm
Sat and Sun 10am-8pm

Customer Solutions Rectifications

Please contact us for any queries in relation to a Redress letter you have received with the reference beginning with ERT or SWRT.

Contact us about savings account queries

Reference starts with:

UK callers

International callers

Opening Hours

Reference starts with:

ERT/SWRT/CRT:

UK callers

International callers

Opening Hours

Mon - Fri 9am –4pm

You can also email:

bristolcustomersolutions@lloydsbanking.com

ERT Letter Reference
Customer Solutions
PO Box 24165
69 Morrison Street 
EDINBURGH 
EH3 1HD

CRT/SWRT Letter Reference
Customer Solutions
PO Box 24183
69 Morrison Street 
EDINBURGH 
EH3 1JA

WRT/GRT Letter Reference:
Customer Solutions
Wealth/GI
PO Box 28150
Edinburgh
EH16 9DD

Type of query       

Telephone number

Opening hours

Type of query       

Get a quote

Telephone number

0345 605 0521 to get a quote or switch your home insurance. You can also get a quote online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Make a claim

Telephone number

Make a new claim or get an update on a claim you’ve made.

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies. You can also make a claim online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Cancel your policy

Telephone number

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies.

You can also cancel your policy online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Renew your policy

Telephone number

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

Struggling to pay

Telephone number

We may be able to help.

0345 601 8114

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Type of query       

24 hour helplines

Telephone number

Home Emergency helpline.

0345 300 1133

 

Legal helpline

0345 266 6684 if your policy starts with HBP.

0345 3000 180 for all other policies.

Opening hours

24 hours a day.

Type of query       

Manage your policy

Telephone number

Check something or update your policy

To ask a question or tell us if something has changed 

that will affect your policy.

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies.

 

Moving home

If you’re moving and want to transfer your policy to 

your new home.

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies.

 

Proof of insurance

For urgent proof of insurance.

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies.

Otherwise, you can get proof of insurance online.

 

Let someone else talk to us on your behalf

To let someone you trust talk to us about your policy.

0345 604 6705 if your policy starts with HBP.

0345 300 5177 if your policy starts with HAP.

0345 300 0110 for all other policies.

Opening hours

Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.

Contact us about bank account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Internet banking

Phoning from the UK

Phoning from overseas

Opening hours

Mon-Fri 7am - 10pm
Sat-Sun 8am-6pm

Contact us about bank account queries

Type of Query

Telephone number

Opening hours

Type of Query

Share Dealing

Telephone number

0345 606 0560


If you're calling from abroad you can call us on  +44 113 279 7518

Opening hours

Mon-Fri 8am to 9pm
Closed weekends and English Bank Holidays.

Our Web Chat service is available
Monday - Friday 8am to 9pm
Closed weekends.

Type of Query

Online Investments

Telephone number

For accounts opened online:
 

0345 835 5728

Opening hours

Mon-Fri 8am - 5pm

Closed weekends and English Bank Holidays

Type of Query

Investments purchased in branch

Telephone number

For accounts opened in branch:


0345 835 7374

Opening hours

Mon-Fri 8am - 6pm

Contact us about car insurance queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Arrange a Financial Adviser appointment

Phoning from the UK

Phoning from overseas

Opening hours

Mon-Fri 8am-8pm
Sat 8am-4pm

Contact us about savings account queries

Type of query

Phoning from the UK

Phoning from overseas

Opening hours

Type of query

Savings account enquiries

Phoning from the UK

Phoning from overseas

Opening hours

7am – 11pm
7 days a week

Type of query

Recent application enquiries

Phoning from the UK

Phoning from overseas

Opening hours

24/7 automated service and advisers available
Mon-Fri 7am-10pm
Sat-Sun 8am-6pm

Type of query

Textphone – Customer service (if you have problems with speech or are deaf)

Phoning from the UK

Phoning from overseas

Opening hours

24 hours
7 days a week

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

Contact us about fraud

Visit our fraud hub

Telephone Banking

Access and manage your accounts with our Telephone Banking service. You can use our 24/7 automated service and our advisers are available 7am to 11pm, seven days a week.

Call Telephone Banking on 0345 300 0000.

If you need to call Telephone Banking from abroad, call +44 173 334 7007.

Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged on, there's no need to remember any passwords. Learn more about calling from the app.

Voice ID is a security feature available to Telephone Banking customers. It confirms your identity using your voice. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. 

Learn more about Voice ID. Call 0345 850 2808 to register today. Lines are open 24/7 and our advisers are available 7am to 11pm if you'd like more information. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 173 328 6348.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week. 

For business accounts, call 0345 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.

SignVideo

Type of query

Telephone number

Opening hours

Type of query

Application queries

Telephone number

Opening hours

Mon-Fri 9am-5pm
Saturday 9am-1pm
Sunday - closed.

Type of query

Exisiting customer queries

Telephone number

Opening hours

Mon-Fri 8.30am-6pm
Saturday 9am-1pm
Sunday - closed.

Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help: 

Coronavirus help and support

Frequent questions from our customers        

Ways to bank with us

All the ways to do everyday banking with us, and how we make it easier for you.

Ask a question

Ask a question and search our FAQs using our online help tool.

Tell us if you've had a great experience

We’re really pleased if you’ve had a great experience with us. If you'd like to tell us about it please use this form. We will not contact you, however, we will pass your feedback on to the right team.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.

Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Personal Internet Banking customers only.  Terms and conditions apply.