The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Swapping your existing Lloyds credit card

    As an existing Lloyds credit card customer you can apply to swap your credit card

    Swapping your Lloyds credit card could allow you to take advantage of a new card with different features to suit your current need and lifestyle.

    How could swapping your credit card help you?

    For example, you have an existing credit card that doesn’t work for you anymore. You may have taken out a credit card to consolidate your card debt and the balance has been paid off. Now you’d like to make a purchase or put your day-to-day spending on a card.

    Swapping your card means you can have a new credit card that meets your current needs.

    If you switch cards you may lose any promotional rates you have at the moment and your new card will have its own terms and conditions.

    Want to keep your existing credit card?

    Have a second credit card to give you the flexibility you need.

    Second card

    How to apply to swap your credit card:

    1. Check you're eligible to apply.

    You can apply to swap your credit card, subject to the following conditions:

    • You are not looking to switch to our Student or Classic credit card
    • You are not looking to switch to the same card as your existing card e.g. Platinum to another Platinum credit card. (Check the name on your card)
    • You can’t apply to swap your credit card within 60 days of having opened your first credit card with Lloyds Bank
    • Your application is subject to a full credit and affordability check.

    2. How to apply.

    Remember not all products shown online will be available over the phone.

    Other options available on your existing credit card

    Manage your card

    Has your card been lost or stolen?

    Do you have a credit card with us already?

    Activate your credit card

    Register for Internet Banking

    Mobile Banking app

    Request a balance transfer

    Useful phone numbers

    Lost or stolen cards - 0800 096 9779
    (+44 1702 278270 from outside the UK)
    Open 24 hours, seven days a week

    Credit card enquiries - 0345 606 2196
    (+44 1702 278 272 from outside the UK)
    Open 7am - 11pm, seven days a week

    Activation - 0800 032 0444
    (+44 2074 812 548 from outside the UK)
    Open 7am - 11pm, seven days a week

    Balance transfers - 0345 606 2172
    (+44 1702 278 272 from outside the UK)
    Open 7am - 11pm, seven days a week

    Credit card services

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.