If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.


Using your credit card abroad

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on customers’ accounts meaning you really can relax when you are away.

Fees and charges

You should always be aware of any costs involved in using your credit card abroad. For example, if you withdraw cash at a Cashpoint.

Compare fees and chargescompare fees and charges

Your spending abroad is protected

Most credit card purchases between £100 and £30,000 are covered by Section 75 of the Consumer Credit Act 1974 – even purchases abroad.

This means you can claim compensation if you were using your credit card on holiday and something went wrong or the company you booked with goes into administration.

Things to remember before you go

  • Check your cards’ expiry dates so they don’t run out while you are away. 
  • Take another form of payment in case of emergency. 
  • Make sure your contact details are up to date so we can get in touch if we are concerned there may be fraudulent activity on your account. To update your details, log on to Internet Banking and click on ‘Your Profile’ to amend your details.


Report your card lost or stolen

If you're registered for Internet Banking, you can report your credit card lost or stolen online.

Log on to report your card lost or stolen

Or call us on 0800 096 9779. If you're outside the UK, call +44 (0) 1702 278 270. Lines are open 24 hours a day, 7 days a week.

Help while you’re abroad

If you're having difficulty using your card abroad, call us on +44 (0) 1702 278 272.

Lines are open Mon-Sun, 7am - 11pm.

To make a travel insurance claim, call us on 0800 731 4044.

Lines are open 24 hours a day, 7 days a week.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.