Lloyds Bank Avios Rewards Scheme Conditions

LLOYDS BANK AVIOS REWARDS SCHEME CONDITIONS

These Conditions set out how you, the main cardholder named in the agreement for your Credit Card Account, may earn and use Avios under the Lloyds Bank Avios Rewards Scheme (the “Reward Scheme”).  These Conditions will also be subject to the Credit Card Conditions and the British Airways Executive Club Conditions.

Words used in these Conditions beginning with a capital letter are defined in the Credit Card Conditions or in these Conditions.

DEFINITIONS

“Avios” means the Avios you earn under condition 2.2 which can be used in accordance with the British Airways Executive Club Conditions.

“Avios Group” means Avios Group (AGL) Limited. Registered in England under Company No. 2260073. Registered address: Astral Towers, Betts Way, London Road, Crawley, West Sussex,  RH10 9XY.

“BA” means British Airways Plc. Registered in England under Company No. 1777777. Registered address: Waterside, PO Box 365, Harmondsworth, UB7 0GB.

“British Airways Executive Club” means the reward programme managed by BA and Avios Group   

“British Airways Executive Club Conditions” means the agreement between you, Avios Group and BA for the British Airways Executive Club.

“Conditions” means these Lloyds Bank Avios Rewards Scheme Conditions.

“Credit Card Account” means your Lloyds Bank Avios Rewards credit card account.

“Credit Card Conditions” means the conditions that apply to your Credit Card Account.

“Non-Sterling Transactions” means all transactions in a currency other than pounds sterling made by you or an additional cardholder using your Lloyds Bank Avios Rewards credit card except for those listed in condition 3.1 below.

“Purchase” means paying for goods or services made by you or an additional cardholder using your Lloyds Bank Avios Rewards credit card except for those listed in condition 3.1 below.

1.    HOW TO TAKE PART

1.1   You can participate in the Reward Scheme if:

  • you are the main cardholder under a Lloyds Bank Avios Rewards Credit Card agreement;
  • you are resident in the UK, Channel Islands or Isle of Man;
  • you are 18 or over; and
  • you are a personal customer. Businesses, partnerships, clubs, and other unincorporated associations are not eligible.

1.2    If you do not already hold a British Airways Executive Club account we will open one for you on your behalf.

2.    HOW TO EARN AVIOS

2.1    You will earn Avios for Purchases, Non-Sterling Transactions and balance transfers.

2.2    The rate at which you earn Avios depends on the type of transaction you make and other products you may hold with us. We will use the total value of your eligible monthly transactions as set out in your monthly statements to calculate the number of Avios you earn. If there has been a refund credited to your account, we will deduct the amount of the refund from the total spend of that transaction type before calculating the amount of Avios you earn that month. At the point we do this calculation, you will earn Avios at the standard rates:

  • 2 Avios for every full £5 spent on Purchases
  • 4 Avios for every full £5 spent on Non-Sterling Transactions
  • 2 Avios for every full £5 of a balance transferred to your Credit Card Account.

You will earn additional Avios if you have also held a Club Lloyds current account for 6 months or more over a continuous period. The additional Avios will automatically be added to your British Airways Executive Club account from the 6 month anniversary date of your Club Lloyds account opening (or the date you opened your Avios Rewards credit card if this is later):

  • 1 additional Avios for every full £10 spent on Purchases
  • 2 additional Avios for every full £10 spent on Non-Sterling Transactions
  • 1 additional Avios for every full £10 of a balance transferred to your Credit Card Account.

2.3    You will only be able to spend your Avios when they have been recorded on your British Airways Executive Club account in accordance with the British Airways Executive Club Conditions.

2.4    Information about the Avios that you have earned will be included on your monthly Lloyds Bank Avios Rewards Credit Card statement.  You may not receive a statement if you have not used your Lloyds Bank Avios Rewards Credit Card and the balance on your account is nil.  The statement is correct at the time of print; if you need an up-to-date account balance, please log onto your British Airways Executive Club account at www.ba.com/lloyds.

2.5    You must check your monthly statement and notify us immediately if you do not agree with the amount of Avios earned for that period. If this happens we will review your account and if we find there to be a mistake with the amount of Avios we will correct it accordingly.

2.6    You agree that we can share your personal data with Avios Group and BA. Avios Group and BA may use your personal data to administer your British Airways Executive Club account and contact you with information and offers from BA and Avios Group partners, to help you earn and redeem Avios. You will also receive statements and information from BA relating to the British Airways Executive Club. Avios Group and BA will use your data in accordance with their privacy policy; full details of which can be found at https://www.britishairways.com/en-gb/executive-club/terms-and-conditions.

3.    RESTRICTION ON THE EARNING OF AVIOS

3.1    You will not earn Avios for the following Transactions:

  • cash transactions;
  • money transfers;
  • interest, fees or charges;
  • transactions at casinos, betting outlets or bookmakers
  • payments to offline or online, current, savings, sharetrading, spread betting, gambling or any other similar account; or fraudulent transactions.

3.2    We may suspend your right to earn Avios for any serious breaches of these Conditions, the Credit Card Conditions or the conditions of any other Lloyds Bank credit card account.

3.3    In the event that we have to investigate whether a transaction falls within condition 3.1 we may suspend your right to earn Avios on that transaction.

4.    VARIATION

4.1.   We may make changes to any of these Conditions in accordance with condition 4.2 below at any time, including the following:

  • we may introduce other ways of earning Avios;
  • we may change the rate at which we award Avios; or
  • we may offer bonus Avios on special promotions. Such promotions will be subject to the terms and conditions published with each offer.

4.2    We may make changes for a reason set out below. If we do, the change will be a reasonable and proportionate response to a change that is affecting us or that we reasonably think will affect us.

    Reason

    For example

A change in the cost of running our accounts, including changes in our funding costs.

If there is a change in the amount we have to pay to borrow the money we lend our customers, we may need to change what we charge for borrowing.

A change in law, regulation, code or industry guidance that applies to us including a requirement of a court, ombudsman or similar body, or an undertaking we give to a regulator.

We may have to update our security terms because new legislation introduces tighter standards.

A change in the products or services we provide or the way we provide them, including our IT and accounting systems.

We may need to make changes if we introduce additional services on card accounts, or if a change to our computer systems means we can no longer provide a feature of your account or need to provide it in a different way.

Any other change that affects us, if it is fair to pass on its impact to you.

We may introduce new measures to combat fraud or make changes to reflect developments in digital payments.

To do something positive for you.

Our terms may have to change because new technology allows you to make payments in new ways.

We can also make changes for any other reason.

For example
We may need to respond to changes in the banking sector, caused by increased competition, which affect how we provide our services and what we charge for them.

We will tell you in writing about any changes. The table below shows when we will tell you about different changes, and when you can end the agreement if you do not want to accept the change.

    Type of change

    When we tell you

    Can you reject the change?

Change to your advantage

At least 7 days before the change

No

Change to your disadvantage

At least 30 days before the change

Yes, you have at least 30 days to reject, but this will end your Credit Card Account

4.3    We may replace the Reward Scheme with a new loyalty scheme at any time in accordance with condition 4.2 above.  We will do this by giving you 30 days’ notice in writing. If a change is to your disadvantage, you can close your Credit Card Account in accordance with the Credit Card Conditions within 30 days of us writing to you about the change.

5.   TERMINATION AND TRANSFER

5.1    You can terminate these Conditions for any reason, by giving us notice in writing at any time. If you terminate these Conditions, your Credit Card Account will also be closed.

5.2    If we terminate your Credit Card Account, these Conditions will come to an end.

5.3    We will give you at least 30 days’ notice in writing should we choose to end the Reward Scheme and terminate these Conditions.  If we end the Reward Scheme, the Avios you have already earned will remain on your British Airways Executive Club account and you will continue to be able to use your Avios in accordance with the British Airways Executive Club Conditions.

5.4    We may transfer all of our rights and obligations under these Conditions to someone else. If we do so, your rights under these Conditions will not be affected.

6    THE BRITISH AIRWAYS EXECUTIVE CLUB CONDITIONS

6.1    You must also read the British Airways Executive Club Conditions which can be found at https://www.britishairways.com/en-gb/executive-club/terms-and-conditions.

6.2    If there is a conflict between the Credit Card Conditions and these Conditions on the one hand and the British Airways Executive Club Conditions on the other, the British Airways Executive Club Conditions shall prevail insofar as the relevant rules affect or purport to affect the British Airways Executive Club.

6.3    We will not be responsible for any losses on the occurrence of any of the following events where such events are caused by factors beyond our reasonable control:

  • delay in opening an account by Avios Group or BA;
  • unauthorised redemption of Avios;
  • failure or delay by Avios Group or BA or any other person to provide goods or services; or
  • loss or damage caused by goods or services supplied or requested in connection with the British Airways Executive Club.