The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Added Value Accounts

A current account that offers a package of additional benefits for a monthly maintaining the account fee.

With cases of coronavirus (COVID-19) being diagnosed in various countries, customers have been contacting AXA and Lloyds Bank to understand how their travel insurance is impacted. You should monitor the situation through official sources such as the Foreign and Commonwealth Office (FCO) and the World Health Organisation (WHO).

It is important to note that if you book a holiday after 18 March 2020, your policy will not cover any trip under the ‘Cancellation or curtailment charges and early return’ section in relation to coronavirus. AXA will continue to cover medical costs if you become ill in a country or region the FCO hasn’t advised against visiting.

If you booked a trip up to and including 18 March 2020 and want to understand the cover you have please read the FAQs. You can also register a claim online.

Features and benefits

AXA Travel Insurance

  • Our Platinum Account offers Worldwide Travel Insurance up to 80 years of age, cover for you and your family (if eligible).

Find out more

AA Breakdown Cover

  • UK Roadside Assistance whether you’re in your own vehicle or someone else’s.

Find out more

Mobile Phone Insurance

  • Arranged by Lifestyle Services Group Limited, and provides worldwide cover for loss, theft, damage and breakdown (including faults).

Find out more

Card Loss Assistance

  • Help for when your credit, debit and store cards get lost or stolen. You can register the cards of your family if they live with you.

Find out more

Keep in mind

Added value benefit conditions

Monthly maintaining the account fee

  • The Platinum Account has a monthly maintaining the account fee of £21.

Useful phone numbers

Lost or stolen cards

0800 096 9779

(+44 1702 278 270 from outside the UK)

 

Contact us

0345 300 0000

(+44 1733 347 007 from outside the UK)

 

These lines are available 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.