Fairbanking Mark

Learn about the 3-star Fairbanking grade awarded to the Lloyds Bank Classic Account with Control.

About the 3-Star Fairbanking Mark

The information in this section is provided independently by The Fairbanking Foundation.

What does the 3-Star Fairbanking Mark granted to this product mean?

The Fairbanking Foundation granted the ‘Classic Account with Control from Lloyds Bank’ a three-star rating, as the product contains multiple features to help customers manage their money better. In this case, to increase the customer’s control over income, spending and borrowing.

Fairbanking Mark

What did Lloyds Bank do to help it gain this rating?

Here are some reasons why Classic Account with Control was granted a 3-star rating:

  • You can stay informed about your balance with a range of alerts, including weekly balance, account limit and high/low balance.
  • You are unable to incur Unplanned Overdraft fees.
  • You are shown how your spending breaks down into different categories; travel, shopping, bills/utilities etc and how your spending across these categories changes over time.
  • You are shown your overall income and spending and how they change over time, potentially identifying opportunities to save money.

Fairbanking has ensured that an independent assessment has taken place to verify that the product is working effectively for customers. Part of the testing is to obtain feedback from customers on the specific features. The testing is paid for by the bank, but under the direction of Fairbanking and conducted by Ipsos MORI.

The product has been granted 3 out of 5 stars for how well it encourages and helps customers to control the relationship between their income, spending and borrowing. A high standard is expected and if more useful features are added to the product it may receive a higher rating.

Fairbanking is not a price comparison site – it may be possible to get a current account that costs less depending on how the account is operated.

If you should have a complaint relating to this product, please use the complaint process of your provider. Fairbanking is entitled to receive relevant information on complaints from your provider as part of its monitoring activity.

www.fairbanking.org.uk provides more about the work of The Fairbanking Foundation. Enquiries can be made to info@fairbanking.org.uk.

The Fairbanking Foundation® is a charity (not-for-profit) organisation that encourages banking products that help customers to improve their financial health and well-being.

The Fairbanking Mark is not a guarantee or warranty of reliability or performance of this or any product or service. See the full disclaimer here.

©2010–2014 The Fairbanking Foundation. All Rights Reserved.

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