The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Glossary of Terms

We’re changing the way we describe some banking services

Over the next few months, the words we use to describe some of our banking fees and services will change. So for example, instead of “Planned overdraft”, we’ll say “Arranged overdraft”, and “Sterling” will become “Pounds”.

The way we provide these services will not change and the fees we charge will stay the same – only the wording will change and will apply to all our UK personal current accounts.

We’re making these changes to meet with European regulations that require all banks to use common descriptions for the banking services people use most. These requirements come into effect on 31 October, but you’ll start to see the new terms from 12 July on our website, in our terms and conditions and in our communications to you.

You can find a full list of the new descriptions in the Glossary of Terms document.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

PhoneBank® is a registered trademark of Lloyds Bank plc.