Card Loss Assistance

About Card Loss Assistance

From 21 November 2021 there will be some changes to the benefits that come with this account.

Card Loss Assistance will no longer be a service provided with the account. Once the Card Loss Assistance benefit ends, the data will be destroyed within a reasonable period of time and in line with our policy requirements.

What is Card Loss Assistance?

Card Loss Assistance is administered by Citymain Administrators Ltd. Registered in England and Wales company number 03979666. Registered office: 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.

Features of Card Loss Assistance

  • With one call day or night, Citymain can request card issuers cancel all financial cards and issue replacements.
  • You can register the cards for your family if they live with you.
  • You can also securely register your passport and driving licence numbers with Citymain for easy access should you lose them.
  • Please note contact in relation to this service can only be made by the account holder.

Keep in mind no insurance cover is included with this service which means it does not provide any cover for any financial loss incurred due to the loss or theft of cards.

How do I get Card Loss Assistance?

Card Loss Assistance is just one of the services included when you open a Packaged Bank Account with us. If you have a Select, Silver, Gold, Platinum, or Premier account with us, you will automatically have Card Loss Assistance. Your Card Loss Assistance is automatically activated, but we recommend that you register your card details.

If you’re a Classic Account holder you can apply to upgrade online to one of our Packaged Bank Accounts.

How to register your cards and documents or to report a lost or stolen card

You can also find out more through your Accounts benefit tab in Internet Banking.

Useful phone numbers

These lines are available 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.