Mobile Phone Insurance

Cover for loss, theft, damage and breakdown (including faults) for Packaged Bank Accounts customers.

About Mobile Phone Insurance

How do I get Mobile Phone Insurance?

Mobile Phone Insurance, administered by Lifestyle Services Group Limited and underwritten by Assurant General Insurance Limited, is just one of the insurance benefits that come with an Packaged Bank Account with us.

Mobile Phone Insurance is provided for Select, Silver, Gold, Platinum, or Premier customers. It's recommended that you register your phone details as it may help simplify the process for any claims you might have to make in the future.

If you’re a Classic or Club Lloyds current account holder you can apply to upgrade online to one of our Packaged Bank Accounts to receive Mobile Phone Insurance.

How do I register my mobile phone?

If you're a Packaged Bank Account customer, you can register your mobile phone via Internet Banking or call us:

  • Levels of coverage

    The level of coverage you receive is based on which Packaged Bank Account you hold with us. Cover differs whether you're a Select, Silver, Gold, Platinum or Premier account holder. Here's what's covered for each account:

    Levels of coverage

    Packaged Bank Account

    Select

    Silver

    Gold

    Platinum

    Premier

    Packaged Bank Account

    Is this account available to new customers?

    Select

    No

    Silver

    No

    Gold

    No

    Platinum

    ✔

    Premier

    No

    Packaged Bank Account

    Number of phones covered (per sole account)

    Select

    1

    Silver

    1

    Gold

    1

    Platinum

    1

    Premier

    2

     

    Packaged Bank Account

    Number of phones covered (per joint account)

    Select

    2

    Silver

    2

    Gold

    2

    Platinum

    2

    Premier

    3

    Packaged Bank Account

    Loss

    Select

    ✔

    Silver

    ✔

    Gold

    ✔

    Platinum

    ✔

    Premier

    ✔

    Packaged Bank Account

    Theft

    Select

    ✔

    Silver

    ✔

    Gold

    ✔

    Platinum

    ✔

    Premier

    ✔

    Packaged Bank Account

    Damage (repair or replace phone up to £2,000 including VAT)

    Select

    ✔

    Silver

    ✔

    Gold

    ✔

    Platinum

    ✔

    Premier

    ✔

    Packaged Bank Account

    Liquid/water damage (repair or replace phone up to £2,000 including VAT)

    Select

    ✔

    Silver

    ✔

    Gold

    ✔

    Platinum

    ✔

    Premier

    ✔

    Packaged Bank Account

    Unauthorised network charges (per successful lost/theft claim) for contract (up to £1,500 including VAT) for up to 24 hours after discovery of the loss or theft

    Select

    ✔

    Silver

    ✔

    Gold

    ✔

    Platinum

    ✔

    Premier

    ✔

    Packaged Bank Account

    Unauthorised network charges (per successful claim) for prepay for up to 24 hours after discovery of the loss or theft

    Select

    Up to £450

    Silver

    Up to £450

    Gold

    Up to £450

    Platinum

    Up to £450

    Premier

    Up to £450

    Packaged Bank Account

    Accessory cover (per successful claim) (up to £250)

    Select

    ✔

    Silver

    ✔

    Gold

    ✔

    Platinum

    ✔

    Premier

    ✔

    Packaged Bank Account

    Excess per claim 

    Select

    £100

    Silver

    £100

    Gold

    £100

    Platinum

    £100

    Premier

    £100

    If you make a valid claim for a replacement handset, you will receive a refurbished device which has been through a comprehensive checking process to ensure it’s in full working order.

     

    If you want any other help or information

    Feel free to call us if you have any questions about your account.

Existing customers

Useful phone numbers


Lost or stolen cards

0800 096 9779

(+44 1702 278 270 from outside the UK)

Contact us

0345 300 0000

(+44 1733 347 007 from outside the UK)

These lines are available 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Financial Services Compensation Scheme

Protecting Your Money FSCS Protected logo

Free banking services

Useful links

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.