Mobile Phone Insurance
Cover for loss, theft, damage and breakdown (including faults) for Packaged Bank Accounts customers.
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Levels of coverage
The level of coverage you receive is based on which Packaged Bank Account you hold with us. Cover differs whether you're a Select, Silver, Gold, Platinum or Premier account holder. Here's what's covered for each account:
Levels of coverage
Packaged Bank Account
Select
Silver
Gold
Platinum
Premier
Packaged Bank Account
Is this account available to new customers?
Select
No
Silver
No
Gold
No
Platinum
✔
Premier
No
Packaged Bank Account
Number of phones covered (per sole account)
Select
1
Silver
1
Gold
1
Platinum
1
Premier
2
Packaged Bank Account
Number of phones covered (per joint account)
Select
2
Silver
2
Gold
2
Platinum
2
Premier
3
Packaged Bank Account
Loss
Select
✔
Silver
✔
Gold
✔
Platinum
✔
Premier
✔
Packaged Bank Account
Theft
Select
✔
Silver
✔
Gold
✔
Platinum
✔
Premier
✔
Packaged Bank Account
Damage (repair or replace phone up to £2,000 including VAT)
Select
✔
Silver
✔
Gold
✔
Platinum
✔
Premier
✔
Packaged Bank Account
Liquid/water damage (repair or replace phone up to £2,000 including VAT)
Select
✔
Silver
✔
Gold
✔
Platinum
✔
Premier
✔
Packaged Bank Account
Unauthorised network charges (per successful lost/theft claim) for contract (up to £1,500 including VAT) for up to 24 hours after discovery of the loss or theft
Select
✔
Silver
✔
Gold
✔
Platinum
✔
Premier
✔
Packaged Bank Account
Unauthorised network charges (per successful claim) for prepay for up to 24 hours after discovery of the loss or theft
Select
Up to £450
Silver
Up to £450
Gold
Up to £450
Platinum
Up to £450
Premier
Up to £450
Packaged Bank Account
Accessory cover (per successful claim) (up to £250)
Select
✔
Silver
✔
Gold
✔
Platinum
✔
Premier
✔
Packaged Bank Account
Excess per claim
Select
£100
Silver
£100
Gold
£100
Platinum
£100
Premier
£100
If you make a valid claim for a replacement handset, you will receive a refurbished device which has been through a comprehensive checking process to ensure it’s in full working order.
If you want any other help or information
Feel free to call us if you have any questions about your account.
- Select Account: 0345 716 1116
- Silver Account: 0345 603 1839
- Gold Account: 0345 850 5056
- Platinum Account: 0345 850 5300
- Premier Account: 0345 604 0440
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- Select Mobile Phone Insuranceopens in a new window (pdf, 530.0 KB)
- Silver Mobile Phone Insuranceopens in a new window (pdf, 1.1 MB)
- Gold Mobile Phone Insuranceopens in a new window (pdf, 4.1 MB)
- Platinum Mobile Phone Insuranceopens in a new window (pdf, 4.4 MB)
- Premier Mobile Phone Insuranceopens in a new window (pdf, 4.4 MB)
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.