About Mobile Phone Insurance as part of Packaged Bank Accounts

Mobile Phone Insurance, administered by Lifestyle Services Group Limited and underwritten by Assurant General Insurance Limited, is just one of the insurance benefits that come with a Packaged Bank Account with us.

Mobile Phone Insurance is provided for SelectSilverGoldPlatinum, or Premier customers. It's recommended that you register your phone details as it may help simplify the process for any claims you might have to make in the future.

If you’re a Classic or Club Lloyds current account holder you can apply to upgrade online to one of our Packaged Bank Accounts to receive Mobile Phone Insurance.

How do I register my mobile phone?

If you're a Packaged Bank Account customer, you can register your mobile phone via Internet Banking or call us:

Lines are open 24/7. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an advisor for more information.

Log on to Internet Banking

Levels of coverage for each account

  • Loss
  • Theft
  • Damage (repair or replace phone up to £2,000 including VAT)
  • Liquid/water damage (repair or replace phone up to £2,000 including VAT)
  • Unauthorised network charges (per successful lost/theft claim) for contract (up to £1,500 including VAT) for up to 24 hours after discovery of the loss or theft
  • Unauthorised network charges (per successful claim) for prepay for up to 24 hours after discovery of the loss or theft (up to £450)
  • Accessory cover (per successful claim) (up to £250)
  • Excess per claim (£100)

Important note

  • The level of coverage you receive is based on which Packaged Bank Account you hold with us
  • Cover differs whether you're a Select, Silver, Gold, Platinum or Premier account holder
  • The Select, Gold and Premier accounts are unavailable to new customers
  • The number of phones covered per sole account is one, unless you are an existing Premier account holder where it is two
  • The number of phones covered per joint account is two, unless you are an existing Premier account holder where it is three
  • If you make a valid claim for a replacement handset, you will receive a refurbished device which has been through a comprehensive checking process to ensure it’s in full working order

Packaged Bank Account benefits

Explore the other benefits of a Packaged Bank Account. Our Silver & Platinum Accounts include Family travel insurance, AA Breakdown Family Cover and mobile phone insurance for a monthly fee to maintain the account.

Travel insurance

AA Breakdown insurance

Existing customer?

Manage your account Find out how to manage your account, from reporting a card lost or stolen to things you can do online

Upgrade now Want to upgrade your existing account? Why not take a look at the other accounts we offer

Change account Change an existing current account with us by logging in

Help and guidance Useful guides on how to use our secure Mobile Banking app and Internet Banking services

Financial Services Compensation Scheme

FSCS - Protecting your money

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.