If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

 

Personal Reviews

Get more from your money. Meet one of our Personal Account Managers at your local Lloyds Bank branch for a free 45-minute review.

About personal reviews

What is a personal review?

A personal review is a free service aimed at helping you get the best value for money with us. You’ll meet a Personal Account Manager at your local branch who will review your Lloyds Bank accounts in advance and talk to you about how you might be able to get a better deal. The review takes about 45 minutes, is completely free, and you don’t need to sign up for anything on the spot.

Features and benefits of personal reviews

  • Free 45-minute review with a Personal Account Manager
  • Find out if you could save money or earn more interest by reorganising your money
  • Find out about new products and services that could suit you
  • No pressure: we’ll give you a printed summary of our suggestions so you can decide in your own time

What should I bring with me to a personal review?

Your Personal Account Manager will review any accounts you have with Lloyds Bank before you meet, but the more detail you can bring with you of your other finances the more we can help you. Helpful documents include:

  • mortgage statements
  • credit card statements – including the rates you’re currently paying
  • details of existing loan or finance agreements
  • savings balances – including interest rates
  • home insurance details

Book your personal review with us today

Call 0345 300 0000 to book a personal review, or visit your local branchyour local branch.

Useful phone numbers

Lost or stolen cards

0800 096 9779

(+44 1702 278 270 from outside the UK)

Contact us

0345 300 0000

(+44 1733 347 007 from outside the UK)

These lines are available 24/7.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Financial Services Compensation Scheme

FSCS

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.