How to keep your money and your accounts safe.

3 tips for keeping your money and accounts secure

When it comes to taking care of your accounts and your money, the most important thing is to keep them safe from fraud. Watch the video for our 3 top tips.

Read the video transcript

More ways to stay money safe

  • If your phone can do this, set up fingerprint or facial recognition on your phone and banking apps. This helps us make sure any payments are being made by you and not a fraudster.
  • Look out for the lock in the website browser address bar. It means the website you’re on is secure.
  • Stay up to date with your account activity by switching on mobile app notifications. If you notice any payments you do not think you’ve made, please get in touch with us and we'll help.

Freezing your card

If you’ve misplaced your debit card, but know it’s not lost or stolen, you can freeze your card using our Mobile Banking app. This stops it being used online, in shops or in other countries. Then you can unfreeze your card when you find it.

How to freeze your card How to freeze your card

Staying safe on social media

It's important to never share a picture of your Smart Start debit card or your bank details on social media. The picture could be seen and used by a fraudster to spend your money.

More about social media safety More about social media safety

Your Smart Start guides

Make the most of your accounts

  • Set up Internet Banking
  • Manage your money on your mobile
  • A-Z of banking terms
  • How to prove who you are.
Get started Get started


  • Tips for reaching your savings goal
  • 5 benefits of saving
  • 4 ways to get ahead with saving
  • Save the Change®
Savings tips Savings tips


  • Using your contactless Visa debit card
  • Tips on budgeting
  • Ways to make payments
More about spending More about spending


  • Information about part-time jobs
  • Types of jobs for teens
  • How to apply for a job
Find out about earning Find out about earning

Your questions about online safety

  • Protecting your personal information online matters to us. This is why we want you to understand how we’ll use your information and what rights you have.

    Data Privacy Notice (DPN)

    A DPN details the ways we collect, use and share your data.

    Read about how we use your data (PDF, 62KB).

    Cookie Policy

    Cookies are small files that are sent to your computer, mobile phone or tablet when you visit a website. They stay on your device and are sent back to the website they came from when you visit it again. Cookies collect data, such as your choices and other details.

    Cookies are needed to run our website to keep it secure. They help us know who you are so that you can sign in and manage your accounts. They also help us keep your details safe and private.

    More about our Cookie Policy

Save the Change® is a registered trademark and used under licence.