Smart Start - video transcripts

  • 1.
    Good money habits for your child start here

    With their own Spending and Savings Accounts your children can learn how to look after their own money, giving them money confidence that grows with them.

    It’s easy for you to help them manage their money, as you can keep an eye on their accounts through your own banking app and Internet Banking. And for your reassurance, Smart Start has set limits on what they can spend, so they’ll never spend money they don’t have.

    They’ll enjoy having a Spending Account with their own contactless Visa debit card to use in shops or online, giving them the freedom to manage their own money.

    Having their own Savings Account, helps them get into the great habit of saving regularly, learning the value of setting money aside. They can save up for something special and even rename the account to help them save – to something like ‘my new pair of trainers’, and they’ll have instant access to their money.

    Through their own Internet Banking they can make payments in and out of their accounts and easily keep track of their spending and saving.

    They’ll get a taste of financial freedom, supported by you, with help from us.

    We’ll help your child learn about internet banking and give them tips on managing their money. As well as educating them on how they can keep their money safe and secure, with information on scams, fraud and staying safe online.

    It’s easy to open Smart Start, all you need is your own eligible current account with Internet Banking set up.

    Help your child get into good money habits by opening Smart Start for them today.

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  • 2.
    Welcome to your new Smart Start Spending and Savings Accounts

    Welcome to your new Lloyds Bank Smart Start Spending and Savings Accounts.

    Time to get started and be in control of your own money.

    When your debit card arrives you can buy things with your Spending account, and you’ll also be able to save for things with your Savings Account. There are lots of great features:

    • Log on anytime and anywhere with Internet Banking on our Mobile Banking app, tablet or computer.
    • Pay for things easily with your own contactless debit card.
    • Plus regularly top up your savings account whenever you want!

    Want to know what to do next? Here’s the key stuff you need to know to get set up and make the most of your accounts.

    Number one: Register for Internet Banking so you can start to manage your money online, whenever you like. Ask the parent or legal guardian named on your account to help you, if you need it.

    And number two: download our app from the Apple App store or Google Play to manage your money on the go.

    Within a week of opening your account, you’ll get your contactless debit card through the post.

    Use it to buy things online and when you’re out and about. As soon as you’ve paid once using your Personal Identification Number, or PIN, you’ll be able to pay contactless with a tap of your card.

    You can even use it with Apple Pay if you’re aged 13 or over, or Google Pay once you’re 16. And if you need cash, use your card to withdraw at cashpoints in the UK and worldwide. Just remember that if you’re using your card overseas, charges may apply.

    To keep your money safe, your PIN will be posted to you separately. So, keep an eye out for the things we send you.

    For now, see more videos and handy tips about Smart Start on our website.

    Thanks for choosing Smart Start. We look forward to helping you every step of the way.
     

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  • 3.
    Got everything you need?

    Making the most of your Spending and Savings Accounts is as simple as 1,2,3.

    Step one is to register for Internet Banking. Don’t forget to, as it means you can manage your money any time you like. You might want to ask the parent or legal guardian named on your account to help you.

    Step two is to download our Mobile Banking app.

    Once you’ve registered for Internet Banking, you can use our app to bank on the go.

    And step three is to pay into your Spending and Savings Accounts.

    Pay money into your Spending Account for everyday use. It’s also a good idea to put some money away in your Savings Account, either for a rainy day, or to save up for something special.

    If there’s anything you’re not sure how to do, have a look at some of the other videos and information on our Smart Start web page.

    We hope you enjoy using Smart Start.

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  • 4.
    Make the most of your debit card

    Get to know your debit card and all the things it does.

    Here’s how to use your debit card and PIN.

    First, make sure you’ve signed your card and memorised your PIN. Think of a PIN as being like a key that unlocks your account and card. It’s just for you and it’s important as it helps to keep your money safe.

    You can change your PIN to something easier to remember at any cashpoint. But, you’ll need to enter the PIN we sent you, before you can change it to something only you know.

    If you do change your PIN, make sure it’s impossible for someone to guess. And if you can’t remember it, use our mobile app to view your PIN instantly. Never share or tell anyone your PIN as they might use it to take money out of your account or buy things without you knowing. And remember, never post pictures of your debit card online.

    After you’ve made your first debit card purchase using your PIN, you’ll also be able to use your card to pay with contactless. It’s easy to tap your card where you see the Contactless symbol – use this if you’re in a shop and what you’re buying is within the contactless limit.

    If you use your debit card to buy things online, remember to stay safe. Look out for the lock in the web browser address bar. It means the website you’re on is secure. On the Smart Start web page you can watch our ‘How to keep your money and your accounts safe’ video for tips to help you.

    Of course, you’ll only be able to spend money that’s in your Spending Account. And to help you manage your money, we’ve made it easy for you, by setting spending limits. That way you can be sure you don’t overspend.

    If you’ve misplaced your debit card, but know it’s not lost or stolen, you can freeze your card to stop it being used online, in shops or in other countries using our Mobile Banking app. Then you can unfreeze your card when you find it.

    Remember, it’s important you contact us straight away if you think your card is lost or stolen. You can do this via Internet Banking, our app or by giving us a call. We’ll cancel it for you and order you a new one. If you’re under 16, the parent or legal guardian named on your account will need to make the call for you.

    We hope you enjoy your new debit card. If you’re looking for more tips and guidance, watch our other videos on the Smart Start webpage.

    Keep making the most of Smart Start.

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  • 5.
    How to pay in money and make payments

    As well as using your debit card to make payments, there are other ways to pay in money and make payments with your Spending and Savings Accounts.

    There are different ways money can come into and go out of your accounts.

    A Bank Transfer is when money goes from one person’s account to another’s. Someone could pay you like this by sending money from their bank account to yours, using the account number and sort code found via our Mobile Banking app and Internet Banking.

    Similar to this, you could use ‘Pay a contact’. Instead of using an account number and sort code to pay someone, you can pay them through their mobile number instead, using our app.

    A Direct Debit is when you give a company permission to take money out of your account on a set date, or nearest working day. You could use a Direct Debit to pay for something you want to pay regularly - like a monthly subscription for the gym.

    A Standing Order is a payment that is always the same amount of money, going out of your account on a day and frequency you choose. For example, you could use it to make a payment to your Smart Start Savings Account on the 1st of every month. You can set an end date on your Standing Orders, or it can be ongoing until you cancel it.

    You can see these payments using our Mobile Banking app and Internet Banking.

    Also, if someone gives you a cheque, you can pay it into your Smart Start Spending Account by using our app and following the steps provided, including taking a picture of the cheque.

    Another way to pay is using Google Pay® if you’re 16 or over, or Apple Pay® if you’re aged 13 or over. This is a quick and easy way to pay with your phone, as long as your phone supports it.

    Once you’ve set up Apple Pay® or Google Pay®, you’ll be able to use your phone just like your debit card when you see the Contactless symbol in-store.

    To help you manage your money we’ve set up payment and spending limits. You can see these limits in your Smart Start Welcome Pack.

    And if you’re nearly at your balance limit and have smart alerts set up on our app, we’ll send you a notification.

    And don't forget, you can keep track of your balance anytime by logging onto Internet Banking using our mobile app, tablet or computer.

    So now you know about payments, don’t forget to watch our other videos that help you with your Spending and Savings Accounts. You’ll find them on the Smart Start web page.

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  • 6.
    How to keep your money and accounts safe

    When it comes to taking care of your accounts and your money, the most important thing is to keep it safe from fraud. Fraud is when someone tricks you into losing your money.

    Together we can beat the fraudsters. Here are our tips to help you avoid scams.

    Follow these three steps …

    1. Stay safe with your card
    2. Bank safely
    3. Shop safely online.

    Number one: Stay safe with your card.
    Remember to keep your debit card with you, inside a purse, wallet or bag – so it’s secure and out of sight.

    Never tell anyone your PIN or share photos of your card on social media. And, if you’re using a cashpoint, make sure no one can see you enter your PIN.

    Don’t forget, if you’ve misplaced your debit card, but know it’s not lost or stolen, you can freeze your card to stop it being used online, in shops or in other countries using our Mobile Banking app. Then you can unfreeze your card when you find it.

    Card lost or stolen? Contact us straightaway.

    Call 0800 096 9779.

    It’s really important that if you think your card IS lost or stolen you let us know straightaway. Tell us via Internet Banking, our app or by giving us a call and we’ll cancel it for you and order you a new one. If you’re under 16, the parent or legal guardian named on your account will need to make the call for you.

    Number two of our three steps to stay safe is ‘Bank safely’. With Internet Banking, you can do your banking anytime, anywhere, using your mobile, tablet or computer. When you’re banking online or in our app, never share your account or personal details and always remember to log out when you’re finished. So make sure you stay alert to stay safe.

    Some fraudsters may try to trick you by phoning, texting or emailing you and pretending to be your bank asking for your account details, like your password or PIN, or asking you to transfer money into a new account. We would never do this. If you’re not sure who’s calling you, stay safe by hanging up. And never reply or click on links in suspicious text messages or emails.

    Unsure about a call? Hang up.
    Got a strange text or email? Don’t reply.

    Number three is stay safe shopping online.

    Shopping online can be easy and save you time. But not all websites are safe.

    Look out for the lock in the web browser address bar. It means the website you’re on is secure.

    There are more helpful ways you can fight fraud on our website. And, for other useful advice, watch the rest of our videos on the Smart Start web page.

    Be sure to keep your card safe, bank safe and shop safe as you enjoy Smart Start.

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  • 7.
    Tips to help you spend and save

    Your Smart Start Spending Account is for everyday spending, while your Smart Start Savings Account is for putting money aside to save up for something you want – like a new pair of trainers, game or mobile phone. Here are some tips to help you get the most out of your accounts.

    Seeing how much money you have in your Spending Account is important. This is called your ‘balance’. If you know how much money you have, you can learn to budget. Which means you can plan out your money, making sure you don’t spend more than you have or want to spend. To help you manage your money we’ve set up payment and spending limits. You can see these limits in your Smart Start Welcome Pack.

    Having a Savings Account means you can put money away every week, every month or whenever you’d like to.

    It’s easy to ‘transfer’ money between your Spending and Savings Accounts. This means ‘moving’ money from one account to the other, and you can do it anywhere with Internet Banking on our Mobile Banking app, tablet or computer.

    Saving a little when you can, could help you reach your savings goal.

    Also, naming your Savings Account after the thing you’re saving for, can make it fun when watching your savings grow.

    Another great way to save easily is to switch on Save the Change®.

    Every time you buy something on your debit card, we'll round up the amount you spent to the nearest pound, and move the difference from your Spending Account into your Savings Account.

    Enjoy making the most of your money, and if there’s anything you’re not sure how to do, check out our Smart Start web page for more information and helpful videos.

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