Inside content area, use arrow keys or tab to access content

Accessibility and disability

How we make things right for you, and easier for everyone

We want all of our customers to have an excellent service. So, you can expect the same access, facilities and treatment as anyone else – in a way that’s just right for you.

We do lots of things to make sure this happens. Most of our branches are open plan so it's easy to get in and out, and to move around inside. Most of them also have a reception desk. You can sit down and speak to us about what we can do for you. Our staff will be able to answer your questions and help as best we can.

We are also happy to give you any extra help to make things easier for you.

Find out more about what we do to support you

Tell us if you're unhappy with us

Please tell us if you're not happy about something, or if you want to complain. We'll listen and help as best we can.

How to get in touch

Our promise

If you have any reason at all to complain, we make you a promise: We will do our very best to put things right as soon as you get in touch. Where that’s not possible, we will make sure you have the contact details of the person or team dealing with your complaint.

If you want to complain you can do so securely using the online complaints form,  go to your nearest branch or call us 0800 072 3572 or +44 1733 462 267 from outside the UK. Calls may be monitored or recorded.

If you have a hearing or speech impairment, you can also contact us by Next Generation Text (NGT) or Textphone. Go to How to complain for more details.