Deaf or Hearing Loss

Support to help make banking easier if you are Deaf or have hearing loss.

BSL SignVideo

If you’re Deaf and a British Sign Language (BSL) user, you can talk to us live through a BSL interpreter online. Our BSL SignVideo service gives you a video chat link to talk to one of our advisers. Instructions on how to use it are there in BSL. The service is open Monday to Friday 9am–5pm. You can use SignVideo from your PC, tablet or mobile phone. (Network charges may apply.)

Relay UK

If you have a hearing or speech impairment you can use Relay UK. Find out more on the Relay UK website. If you prefer, you can still contact us by textphone which will be diverted via the Relay UK service.

Appointments

If you have an appointment with us, we can make it easier for you:

  • We can arrange for an interpreter to come along to your appointment, just ask when you book. This could be British Sign Language (BSL), Lip Speaking or Deaf & Blind manual interpreting. Please give us as much notice as you can, and we’ll then confirm the appointment. If you prefer to bring your own professional interpreter, we will repay your costs up to £200 for each appointment. You can ask at the branch about how to get your money back.
  • We can arrange longer appointment times for you. We'll take the time to explain things and make sure you understand.
  • You can have your appointment in a private and quiet meeting room.
  • If you have a support worker, they are welcome to come to your appointment with you. 
  • You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.
  • Some appointments can also be done from your home by video call with a British Sign Language (BSL) interpreter present.

Branch set up

There are induction loop or voice enhancement systems in our branches. There are signs in each branch to tell you where they are, with instructions to switch your hearing aid to T. Some branches also have portable induction loops which you can use.

We also welcome assistance dogs in all our branches.

Signly

To view British Sign Language (BSL) translations of this site, select the 'On' button below. If a page has not been translated yet, select 'Request Translation' and we'll provide a BSL version in less than a week.

The service is free to Deaf users. It is signed by qualified sign language translators.

You will need to enable cookies on your device for this service to work.

Your support options

You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can – and you won’t need to tell us again.

Support options

Branch Finder and Mobile Branches

If you’re visiting a branch, check our Branch Finder page first. This shows you the facilities and accessibility services we have at each branch. In some areas, we also have Mobile Branches which may suit you better.

Post Office® banking

You can use the Post Office® to deposit and withdraw cash, just as you would at any Lloyds Bank branch. You can also check basic account information, such as your balance.

Hidden Disabilities logo

Sunflower Lanyard

We know that not all disabilities and long term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one we'll know that you might need a little more help.

Further support

Accessibility and Disability support

More information on how we can help.

Accessibility and Disability

Website accessibility

Ways we make our website accessible.

Website accessibility

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.