Deaf or hearing loss

Support to help make banking easier if you are Deaf or have hearing loss.

Support if you are Deaf 

Signly logo

Signly

To view British Sign Language (BSL) translations of this site, select the 'On' button below. If a page has not been translated yet, select 'Request Translation' and we'll provide a BSL version in less than a week.

The service is free to Deaf users. It is signed by qualified sign language translators.

You will need to enable cookies on your device for this service to work.

SignVideo logo 

BSL SignVideo

If you’re Deaf and a British Sign Language (BSL) user, you can talk to us live through a BSL interpreter online. Our BSL SignVideo service gives you a video chat link to talk to one of our advisers. Instructions on how to use it are there in BSL. The service is open 8am to 6pm, 7 days a week.

 

Find out more about SignVideo

Support if you have hearing loss

Relay UK logo

Relay UK

If you are Deaf, hard of hearing or have a speech impairment, you can contact us using Relay UK.

Either dial 18001 followed by the phone number, or use the Relay UK app. 

When calling, opening hours for specialist departments still apply, but main service lines are open 8am to 6pm, 7 days a week.

Find out more on the Relay UK website

Support available in our branches

Appointments

If you have an appointment with us, we can make it easier for you:

  • If requested, we can arrange for an interpreter to be present at your appointment. This could be British Sign Language (BSL), Lip Speaking or Deaf & Blind manual interpreting. Please give us as much notice as you can, and we’ll then confirm the appointment. If you prefer to bring your own professional interpreter, we will repay your costs up to £200 for each appointment. You can ask at the branch about how to get your money back.
  • We can arrange longer appointment times for you. We'll take the time to explain things and make sure you understand.
  • You can have your appointment in a private and quiet meeting room.
  • If you have a support worker, they are welcome to come to your appointment with you. 
  • You can take paperwork home to read and decide in your own time. You can then come back to complete what you wanted to do.
  • You might also have the option to join your appointment by video call from home, with a British Sign Language (BSL) interpreter present.

Branch set up

There are induction loop or voice enhancement systems in our branches. There are signs in each branch to tell you where they are, with instructions to switch your hearing aid to T. Some branches also have portable induction loops, which you can use.

We also welcome assistance dogs in all our branches.

Hidden Disabilities logo

Sunflower Lanyard

We know that not all disabilities and long-term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one, we'll know that you might need a little more help.

Everyday banking near you

If you want to visit us in branch, you can find your nearest branch on our branch finder page. Check our opening hours and what facilities and accessibility services are available.

If you don’t have a branch nearby, you can deposit and withdraw cash at a Post Office® or in a Banking Hub. Our Community Bankers may also be available one day a week and can support you with any additional banking needs.

Banking near you

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SignVideo interpreting service

We have partnered with SignVideo to provide an online sign language service for our customers who use British Sign Language (BSL). 

SignVideo

Your support options

You can now tell us which things would make banking that bit easier for you. We’ll put the changes in place, where we can.

Support options

Accessing our website

We want to offer a website that is accessible to all our customers. Here's more about how you can use it in a way that suits you.

Website accessibility

Accessibility and disability support

More information on how we can help.

Accessibility support

Accessibility and disability support

More information on how we can help.

Accessibility support

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.