Deaf or hearing loss
Support to help make banking easier if you are Deaf or have hearing loss.
Support if you are Deaf
To view British Sign Language (BSL) translations of this site, select the 'On' button below. If a page has not been translated yet, select 'Request Translation' and we'll provide a BSL version in less than a week.
The service is free to Deaf users. It is signed by qualified sign language translators.
You will need to enable cookies on your device for this service to work.
If you’re Deaf and a British Sign Language (BSL) user, you can talk to us live through a BSL interpreter online. Our BSL SignVideo service gives you a video chat link to talk to one of our advisers. Instructions on how to use it are there in BSL. The service is open Monday to Friday 8am–8pm and 8am-1pm Saturday. You can use SignVideo from your PC, tablet or mobile phone. (Network charges may apply.)
Support if you have hearing loss
If you have a hearing or speech impairment you can use Relay UK. Find out more on the Relay UK website. If you prefer, you can still contact us by textphone which will be diverted via the Relay UK service.
Support available in our branches
We know that not all disabilities and long term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one we'll know that you might need a little more help.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.