Accessing our website
We’re committed to providing a website that is accessible to all of our customers and we work hard to make sure that this website is accessible and usable by people of all abilities.
How to get the most accessible experience from this website
Our website can be viewed on a range of different screen sizes and you can vary the test site using your browser. To help you find what you’re looking for, we have also included an A-Z and site map.
Using your web browser, you can change the size of text on this website. You can also make other helpful changes in your browser, as well as within your computer generally. To find out what else you can do, visit My Web My Way on the BBC website.
Due to certain constraints, we have had to include technologies and features that may cause accessibility issues. These include video content provided via a 3rd party - Youtube.
A skip link is now present on the site and appears when a keyboard only user tabs on to it. At present the link does not work as expected on Internet Explorer 9. To overcome this please use the compatibility mode in IE as the skip link works as expected.
We are making every effort to overcome these limitations by improving their accessibility and failing that, provide accessible alternatives.
We work towards AA level of the Web Content Accessibility Guidelines 2.0. These guidelines are the internationally recognised benchmark for building accessible websites and explain how to make websites more accessible for people with disabilities.
Equally important to us is that, by working to these guidelines, we also make our website more user-friendly for all our customers.
Web standards and technologies
We’ve built this website to conform to W3C standards for HTML and CSS and these technologies are used throughout the site.
If you are using an older browser, some sections of the site might not work or display properly. For example, Internet Banking is no longer supported in Internet Explorer 6 and 7. It’s important to keep your browser up-to-date for the best possible experience online. Find out how to upgrade your browser.
This website uses Flash and PDFs although these technologies are not relied upon and the website works perfectly well without them.
Further help and advice
If you have problems using a computer because of a disability or impairment then we recommend that you visit AbilityNet’s My Computer My Way website which provides lots of advice on how to make your computer easier to use. AbilityNet are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).
This accessibility statement was issued on 26/07/2012.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.