Coronavirus: help and support

We’re here to support you if you've been affected by coronavirus.

How we can support you

What if my travel or event has been disrupted?

Here's how we can help with event or travel disruption.

Travel and event disruption

How can I get support with my finances?

If you’re struggling to make payments or your income has been reduced, we may be able to help.

Finance support

How can I help someone else?

Find out about the different options available if you need someone to manage your accounts, or to support someone else.

Become a representative

What’s the safest way to manage my account?

From branch opening hours to managing your money from home, see how we can help.

Banking safely

Help managing your money

  • Support if you are struggling to make payments

    Mortgage, Loan or Credit Card repayments

    • If you need help with your payments, we have support options that could help.

    Car Finance repayments

    Home Insurance payments 

    • Call us on 0345 122 1511. Lines open Monday – Friday, 8am-6pm, Saturday 9am-1pm.

    Payment Protection Insurance

    If you have Payment Protection Insurance you may be able to claim under your policy if you are unable to work due to sickness or unemployment. Our Payment Protection Insurance page has more details.

    For Channel Islands or Isle of Man customers, see our Lloyds Bank Islands page.

  • If you are facing, or expect to face financial difficulties, we can help. Our money worries provides support and guidance or you can get free independent advice. You can also speak to us.

    Increase your overdraft limit 

    If you need to increase your existing arranged overdraft limit, apply online through Internet Banking or our Mobile Banking app. 

    • Internet Banking – select ‘More actions’ on the bank account that you have the arranged overdraft set up on. Then select ‘Overdrafts’ and follow the instructions. 
    • Mobile Banking app - select ‘Overdrafts’ from your bank account menu and follow the instructions. 

    Apply for an arranged overdraft 

    • Internet Banking - select ‘Our products and services’, then ‘Overdrafts’ and follow the instructions. 
    • Mobile Banking app - select ‘Overdrafts’ from your bank account menu and follow the instructions. 

    Find out how to register for Internet Banking or register now.

    For Channel Islands or Isle of Man customers, see our Lloyds Bank Islands page.

  • You may have borrowing across a range of products such as mortgages, arranged overdrafts, loans, store cards and credit cards. So it’s important to regularly review your finances to make sure you’re managing your money as effectively as possible. 

    1. Combining borrowing to reduce monthly payments or the amount you pay overall

    If you have a few borrowing products like store cards, credit cards, personal loans or arranged overdrafts, it may help to combine them into a single product with a single monthly payment. This could help you budget as you won’t need to worry about multiple payments and could reduce the amount you pay each month.

    However, it’s important to understand how much interest you pay in relation to each as whilst combining all borrowing into one or extending a product term can sometimes reduce how much you pay each month, you could still end up paying more interest overall. That’s why it’s important to understand if any of these options are right for you.

    Balance Transfer 

    • If you have multiple credit cards, it may help to keep all your credit balances in one place and transfer high interest balances to a card with a lower rate. There may be a fee to transfer. Find out more about balance transfers and how to balance transfer credit cards. 

    Debt Consolidation/ Additional borrowing 

    • Consolidating your debt under one loan may help as unlike a store card, credit card or arranged overdraft, a loan gives you a clear date when your borrowing will be paid off by. 
    • If you have larger borrowing needs to consolidate, you might be able to apply for additional borrowing on your mortgage with us. This means one monthly payment and a clear date of when your borrowing will be paid off. Information about additional borrowing. 

    2. Changing the term of your mortgage to reduce your monthly payment or pay off faster to reduce the interest you pay overall 

    You can ask to change the mortgage term from what we originally agreed with you if: 

    • You can afford to pay more and you’d like to pay off your mortgage sooner, reducing the interest you pay over the life of your mortgage. If you’re in a fixed term mortgage there may be early repayment charges, so you’ll need to consider this when choosing the best option for you. 
    • You want to reduce your monthly payments by extending your mortgage term. You’ll need to get our agreement to do this. Extending your mortgage term can reduce your monthly cost but repaying your mortgage over a longer period will increase the amount of interest you pay overall. Find out more about how you can manage your mortgage. 

    3. Switching to a new mortgage deal with a lower interest rate, to reduce the monthly amount you pay 

    You may be able to switch to a cheaper deal by applying for a Mortgage Product Transfer, early repayment charges may apply. Full details can be found on our switching deals page. 

    You could lose your home if you don’t keep up your mortgage repayments.

  • Making a claim for a credit or debit card transaction

    If you’ve had a problem with a transaction on your account we recommend contacting the retailer first. If they can’t help and you’ve paid using your Lloyds Bank credit card, raise a claim. If you’ve paid using your debit card, call us on 0345 300 0000 (or +44 1733 347007 if you’re calling from outside the UK). Lines open 8am – 8pm, seven days a week.
    Not all Telephone Banking services are available 24 hours a day, seven days a week. 

    Making a claim for a cancelled package holiday, flights or accommodation

    If you’re struggling to get a refund from the travel provider, we may be able to help.

     

Bank securely online or in branch

Choose how you bank online

Manage your money from home, through Internet Banking and our Mobile Banking app. Here are just some of the things you can do:

Download app

Log on to Internet Banking

Talk to us in branch

Book a Helping Hand appointment to review your finances with a Banking Consultant in branch. They can help find ways to make your money go further and manage your budget better. Find a branch near you or call us to book an appointment on 0345 300 0000.

Lines are open 8am – 8pm, seven days a week.

Branch finder

Stay connected and stay safe online

  • Your money is safe in your account. We’ll never call, text or email to tell you to move money to another account or ask for your banking details.

    Fraudsters are using coronavirus to try out new scams. One of the things they’re doing is sending emails and texts that claim to be from the NHS. They may offer the chance to sign up for the vaccine and want you to click on a link. The page may look real but it’s a copy to try to scam you into giving your details. Remember, the vaccine is free and the NHS will never ask for a payment or for your banking details. 

    Here's how to protect yourself: 

    • Hang up the phone – Fraudsters can pretend to be your bank or other companies you trust. We’ll never call from the number on the back of your card. If you’re not sure who’s calling, hang up.
    • Make sure it’s genuine – Even if you know who sent a message, be careful with one that arrives out of the blue. Check that it’s genuine before you reply. Call the sender on a number you trust, not one from an email or text. 
    • Click with care – Only click on a link in a message if you know it's safe and trust the sender. We’ll never send you a link to log on or to ask you to give your personal or banking details. 

    A few more tips to help you stay safe from scams: 

    • Protect your devices – Update all your devices as soon as updates are available. Know where your device is at all times and lock it when it’s not in use. 
    • Protect your passwords – Create a new, strong password for every account you use. It’s best to choose three random words and add numbers or special characters to make it hard to guess. And keep it private. 
    • Share with care – Take care with what you share on social media. Always keep your personal and banking details private. 

    Find out more about how to stay safe from scams. 

    Be ready for changes when you shop online 

    We’re adding an extra security step when you shop online, to check and make sure it's really you. 

    We can check by texting a passcode to your mobile, calling your landline or you can use our Mobile Banking app. Make sure you’ve given us your latest phone numbers so we can contact you, or your transaction will be refused. To find out more, see our support page for changes to shopping and banking online.

     

  • Learn essential digital skills for life and make the most of being online with a free 1-2-1 session from the Digital Helpline. Also, continue exploring more free learning to boost your skills and build confidence through the Lloyds Bank Academy.

    The Lloyds Bank Academy: Boost your digital skills with online training

    1-2-1 training and guidance on how to use the internet

Other available support
 

Support for domestic abuse

We’re supporting the Government’s #YouAreNotAlone campaign that helps anyone affected by domestic abuse. If you’re worried or think someone you know may be suffering from domestic abuse, you can get more information at gov.uk/domestic-abuse.

If you’re in immediate danger call 999. If you can’t speak and are calling from a mobile, listen to the operator and when asked, dial 55 to connect to the police who will help.

Other websites offering help

NHS coronavirus information & advice

MoneyHelper

Gov.uk guidance for people more at risk from coronavirus

Mental Health UK tips and ideas

Financial Conduct Authority (FCA) – dealing with financial difficulties due to coronavirus

Important information

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.