The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

We’re open to help with essential banking – 10:00am to 2:00pm, Monday - Friday

Visiting our branches 

The Government’s guidance is to stay home, so thank you for using Internet and Mobile Banking whenever possible. It's the safest way to bank during the outbreak. If you need help to register and get set up, read our step-by-step guide.

To keep everybody safe, please only visit us in branch if what you need to do is really essential. If it isn’t essential please don’t visit for now. Our branches will open again fully, ready to help you, as soon as it is safe to do so. 

At the moment we can only help you with the below transactions in our branches:

We can help with:

At the moment we can’t help with:

We can help with:

  • Taking out cash that cannot be taken out at a Cashpoint®.

At the moment we can’t help with:

  • Non-urgent cash withdrawals, deposits, statement requests, managing direct debits, etc.

We can help with:

  • Paying in essential cash or cheques.

At the moment we can’t help with:

  • Non-essential payments – for example paying money into accounts that isn’t to cover payments coming out.

We can help with:

At the moment we can’t help with:

  • Non-essential meetings

Our opening hours and temporary branch closures

We’re keeping as many branches open as we can, but in some cases, we may have to temporarily close a branch.

Most of our branches are open between 10am and 2pm Monday to Friday. We also won’t be operating any of our mobile branches for now. To find out if your local branch is open and when please check our branch locator.

Staying safe

If you do need to visit a branch please follow the social distancing rules in place. We may ask you to wait outside if it’s busy to protect you and our colleagues.

Essential banking using our branch machines

You can still do some of your essential banking at the machines inside our branches. These include:

  • Taking out cash 
  • Checking your balance 
  • Transferring money
  • Paying in cheques

If you need a different, non-essential service, please use Internet or Mobile Banking to bank from home, and stay safe. 

You can also do your everyday essential banking at your local Post Office

You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours. Please also only visit if it is essential. 

What you can do with Internet and Mobile banking

  • View your balance and transactions at any time, using any device.
  • Securely pay bills and send money to people, including sending money outside the UK.
  • Manage your direct debits and standing orders.
  • Freeze transactions – using our app you can control how your cards are used, by freezing some transaction types.
  • Pay in cheques using our app – up to £1,000 per cheque, with a £2,000 daily limit.
  • We use the very latest security tech to help you stay safe online. And you’re always protected by our online and mobile banking fraud guarantee.
  • Financial Support – request payment holidays, make claims for credit/debit card transactions, and apply for increase/decreases in overdrafts. 
  • Apply for products – like current accounts, loans, insurance, credit cards and many others. 

How to set up Internet Banking

If you haven’t banked online with us before, the first step is to register. It only takes a few minutes, if we already have your phone number. We’ll ask for a few simple details about you and your account. Next, you’ll create your logon details – you’ll always need these to log on securely. Then you’re ready to get started.

Register now

Step-by-step guide to registering


Help and support during coronavirus 

For more information on how we can support you visit our Coronavirus (COVID-19) help and support page