Inside content area, use arrow keys or tab to access content

How to notify us if you’re the next of kin

We understand that this can be a very difficult time, so we’re here to help by making things as simple and straightforward as possible.

We have specially trained bereavement advisers who can talk you through the process. They can provide help on what to do regarding accounts and how to pay bills, at no cost.

We recommend you call us or visit us in branch to talk to a bereavement adviser.

Ways you can talk to us

  • Call one of our team

  • Our specially trained bereavement advisers can walk you through the process over the phone.

    Call us on 0800 015 0012.

    Lines are open 8am - 8pm, seven days a week.

    If you are calling from outside the UK you can call us on +44 (0)1733 261 630.

  • Visit us in branch

  • You can drop in to see a specially trained bereavement adviser in branch.

    If Lloyds Bank is named as an executor within the Will, an appointment in branch is not required. Simply call our Estate Administration Service on 0800 056 0171. Lines are open Monday to Friday, 9am - 5pm.

    Find your local branch

If you're not ready to talk just yet

If you’re not ready to talk to a bereavement adviser directly, you can start the process by filling out a form online. Then when you’re ready to continue the process you can call us on 0800 015 0012 or drop into your local branch.

By filling out the form, we’ll stop any future marketing letters, emails and texts. You can also choose to freeze any current accounts and savings accounts if you want. Keep in mind this will stop any incoming payments as well as outgoing payments, like bills and Direct Debits.