Supporting customers affected by cancer

When you or someone you care for is affected by cancer, it can feel as if your world has been turned upside down. As well as the challenge of the illness itself, you may find that there’s an impact on your finances too. Our dedicated support team, in association with Macmillan Cancer Support, is here to help and guide you through this difficult time.

Our Cancer Support Team

The team can help if you or a loved one has been diagnosed with cancer:

  • We’re here to offer practical help and support with managing your finances at every stage from the time you are diagnosed to after treatment.
  • We can give you help and guidance with your personal banking, savings, loans, mortgages and credit cards and in some cases may be able to offer help to lessen the financial impact of cancer.
  • We may be able to help with mortgage payment holidays and current account fees and charges for example, but your individual circumstances will need to be taken into account as this isn't always possible.  We understand that your circumstances can change rapidly. If they do, please let us know as we will be better able to help.

Useful information

If you have any questions about cancer, need practical help or just want someone to talk to, Macmillan Cancer Support provides free, impartial and confidential support. You can call them with any questions about cancer or if you just want someone to talk to on 0808 808 0000 Monday to Friday 9am to 8pm, or visit macmillan.org.uk.

Getting in touch

Call the Cancer Support Team on

0800 015 0016Call telephone number 0800 015 0016

It's free to call and we're here Monday to Friday, 9am to 5pm.

Cancer support guide

Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.ukVisit the Financial Conduct Authority website. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.ukVisit the Lending Standards Board website.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.

Calls may be monitored or recorded.