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How we can help if you are a victim of financial abuse

What is financial abuse?

Financial abuse can take a variety of different forms within different relationships, including intimate partners, family members or carers. It might be financial control, exploitation or sabotage.

Do any of these sound familiar? They’re all examples of financial abuse.

Getting support

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We have been working with UK Finance and a lot of the banks in the UK to make sure we can offer the right support you or a loved one need.

Download our financial abuse support guide for more information on how we can help and details of other organisations you can contact for practical help and support.

Thinking about your money

We can help you to start sorting out your money. We’ll provide you with information about:

  • Important documents you may need (e.g. passport, driving licence, bills)
  • How to deal with joint accounts
  • Opening a new account
  • Dealing with any debts, lending or mortgages you might have

Stay safe

There are also a few things you can do:

Passwords and security

  • You should be the only person who knows your account PIN and passwords.  Don’t share your details with anyone, even to take out cash or buy something on your behalf.
  • If you think someone else may have your account PIN and passwords you can change them. 
  • If you’re worried about an older relative, check to see if they have shared this information with anybody else.

Communication and keeping your information safe

  • Think about where letters from us are sent, especially if you think someone might be opening your letters.  If you don’t want them going to the same address you may be able to have them sent elsewhere.
  • You can also choose to receive your statements online if you use internet banking.
  • Remember that some transactions on your statement can indicate where cash machines you have been using are located, or locations of stores where a card payment has been made.
call us

Speak to us

If it’s safe to do so, ask to speak to someone in our branches or on the phone. 

You can call us on 0345 602 1997

Lines are open from 7am to 11pm seven days a week.

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In an emergency

If you need help urgently, you can call the National Domestic Violence Helpline for free on 0808 200 0247 (24 hours), which is run in partnership between Refuge and Women’s Aid.

Or call the police on 999 if you or someone else is in immediate danger.