Lost or stolen cards

If your debit or credit card is lost or stolen, you can now report this and request a replacement through Internet Banking, or on the move using your Lloyds Bank Mobile Banking app. Simply log on and fill in our short form.

We will cancel your old card and deliver a new one to you which will usually arrive within 3-5 days.

Log on to report it

Alternatively:

Please make sure you check your account for any transactions you don’t recognise and phone us immediately should you be concerned that your account has been used fraudulently.

With lost or stolen American Express® Travellers Cheques, you will need to:

  • Report all facts about the loss or theft to the police if American Express® asks you to.
  • Give American Express® the serial number of the lost or stolen Travellers Cheques and the place and date on which you bought them.
  • Complete the refund forms provided by American Express® and provide acceptable proof of your identity.

Important phone numbers

Card type
Call
Visa debit cards
0800 096 9779 in the UK.
+44 1702 278270 from abroad.
Credit cards
0800 096 9779 in the UK.
+44 1702 278270 from abroad.
Credit cards with Sentinel® Gold Card Protection 0800 414 717 in the UK.
+44 2392 652222 from abroad.
American Express® Travellers Cheques Call the local American Express® office. You’ll find the number in the wallet your cheques came in. Or call the American Express® helpline on +44 1273 571 600 or 01273 693 555 if dialling from the UK.
Cash advance
You can get cash in an emergency (provided you have enough funds in your account) by calling 0345 300 0000 from the UK or +44 1702 278 270 if calling from abroad.

Problems with your card or PIN?

If your card isn’t lost or stolen but you are having problems with it, or you’ve forgotten your PIN, you can log on to Internet Banking to request a replacement card or PIN.

Log on to request a replacement