Many flights and holiday purchases are covered by protection schemes, such as ATOL, who may refund you when a travel merchant ceases to trade. Most of these schemes will provide you with a certificate so please check your booking confirmation, the travel provider’s website or the administrator of your travel provider.
If your booking is protected, please follow the guidance that will be issued by your protection scheme on their website.
If your travel provider is not covered by a protection scheme, or that scheme have confirmed they are unable to give you a refund, we can help you find out if you can get your money back.
Credit card customer:
Click here to continue.
Debit Card customer:
Our telephone banking lines are open 7am – 11pm, seven days a week.
Call us on 0345 300 0000 or +44 1733 347007 if you’re calling from outside the UK.
When you call, we'll ask for the following:
1. The name of the travel provider you made the booking with
2. Details of the payment and a description of the item/service and delivery date
3. The date the money was paid and whether this was in store, online or by phone
4. A written summary of the case may be requested. This should include details of any attempts made to resolve the case and any responses received.