Changes to privacy laws give you more rights and greater protection. On these pages, we highlight the key points and explain them in simple terms. To do that we've provided short articles that explain some of the issues that affect you, or may be a concern. You'll also find our full Privacy Notice, which includes details of how to contact us about the personal information we hold for you.
This privacy notice sets out how we protect your privacy as required by law. It explains in detail:
You have the right to know what data we hold about you. Finding out is easier than you may think - and it's free of charge. See how to get a copy of your data.
Machines now make decisions that were once made by people, some with a direct effect on your finances. Learn more about your control over automated decisions.
If privacy rules are broken and your personal information is affected, we'll act immediately. Find out what has to happen if there's a breach of privacy laws.
It's often difficult to know what you've consented to. Here we explain about the consents you give and the marketing you can expect to receive.
Just because you have given a bank your personal information this doesn't mean the bank can hold it forever. Here we explain data retention rules and how your 'right to be forgotten' applies to banks.
This page tells you about some of the privacy topics that customers have told us are important. There are many more sides of the regulations and a lot more detail. We've set this out in full in our Privacy notice with straightforward explanations of what it means for you. To help you keep control of your own privacy, please take some time to read the notice. Key sections include:
This section lists all the places where we get data that counts as part of your personal information.
Here we list all the types of organisation that we may share your personal information with.
This section explains how we work with outside companies to decide whether to lend you money.
This section deals with information we share outside our group to help fight financial crime.
This tells you how we decide what you may be interested in, and what marketing to show or send you.
Here we tell you how we make decisions about you and your money, and explain your rights over these decisions.
This section tells you where to write to us and how to ask for a digital file.
This section explains what to do if you no longer want us to hold or use your personal information.
This section explains about your right to object and other data privacy rights you have - and how to contact us.
This section gives details of how to contact us to make a complaint about data privacy.