What personal information do we have about you?

Your right to know what personal information we hold about you

Sharing personal information is part of our daily lives. It's something we do when we shop, phone a business, or use the Internet. The companies and services we use collect this information for many reasons, such as preventing fraud.

You have the right to know what information Lloyds Banking Group holds about you. There are several ways to get a copy of this, depending on what you need. For example, you may only want to request details for one of your accounts. Your options for how to do so are explained below.

How do I request my personal information?

Most of the time, you can access what you need without writing to us to ask for it. You can easily view most of the information we hold about you through our app or Internet Banking. 

If you require support in finding what you need you can contact our Customer Services Team on 0345 300 0000 (+44 1733 347 007 from outside the UK). Lines are open 7am - 11pm, seven days a week.

If you want to know something specific or have been unable to find the answer to your question, you may want to make a DSAR instead.

 

  • You may want details for only one of your accounts. For example, you might like copies of your bank account statements. In that case it may be faster to write to one of the following addresses.

    CCA Section 77 requests for application forms for loans:
    PLSC - S77s
    PO Box 42
    Peterlee

    CCA Section 78 requests for application forms for credit cards:
    Section 78
    Floor 6
    11 Portland Street
    Manchester
    M1 3HU

    Internet Banking customers can access their last 5 years’ bank statements by logging on. Or you can write to:
    Copy Statement Team
    Charlton Place
    Andover
    Hampshire
    SP10 1RE

    Credit card statements:
    Lloyds
    Copy Statement Team
    Credit Card Operations
    BX1 1LT

    To request information for a deceased customer please send a written request to the following address:
    Bereavement Team
    5th Floor Westminster House
    11 Portland Street
    Manchester
    M1 3HU

What is a Data Subject Access Request?

A Data Subject Access Request (or a 'DSAR') is a way for our customers to gain access to all of the information we hold about them. This information may also be referred to as data.

When you make a DSAR we will share this data with you. You can also ask us how we use this data, who it is shared with, and where it came from.

You can make a DSAR in writing or using an online form. It's simple and free, and you will get a response in one calendar month.

For more details, see our Privacy Notice

How do I make a Data Subject Access Request?

Please complete our online Data Subject Access Request Form.

If you would prefer not to use our online form, you can print out and complete a PDF version of the form (133kb) instead. Please post it to this address:

Data Subject Access Request Team (C41)
Charlton Place
Charlton Road
Andover
Hants
SP10 1RE

Our privacy notice

This sets out how we protect your privacy. It covers the personal information that we have, where we get it, how we use it and who we share it with.

View full privacy notice