Why would I use this service?
Someone you trust can help you manage your account and money matters. Your family members, friends or even a neighbour, local authority, charity or carer can help you.
There may be several reasons why you need someone to help you. You may be living abroad or have a serious illness.
The person you choose can manage your account in a number of ways. Choosing the right option will depend on your needs and circumstances.
You can choose to allow one of the following types of access to your accounts:
- A third party mandate arrangement – this allows someone to help when you need support with everyday banking either in branch or over the phone.
- Power of Attorney – this gives someone the legal authority to deal with third parties such as banks or the local council on your behalf, and in some cases the legal power to make a decision on your behalf such as where you should live.
- A deputy appointed by the Court of Protection – in this case, a court will appoint someone on your behalf if you are unable to do so.
Depending on circumstances, there are occasions where a different type of access may be required. Please see below:
- Management of Residents Finances Certificate (Scotland only)
- Direct Payments from a local authority
- DWP Appointed Account
- Access to Funds (Scotland only)
If you don’t want to hand over control of your finances, we also offer a Trusted Person Card. This is a debit card linked to your personal current account that you can give to someone you trust to shop for essentials or withdraw money from a cash machine on your behalf. For more information, click here.