Report your card lost or stolen

You can do this online

  • It's safe and secure.
  • It'll block your card straight away.
  • And  it saves you a phone call.

Once you've cancelled your card it can't be reinstated.

If you’ve misplaced your card, you can freeze your card temporarily.

A smartphone showing text from the Lloyds app about the lost and stolen process.

Steps to take

We’ll guide you through it.

    1. Log in to the app.
    2. Enter 'lost or stolen' in the search bar.
    3. Fill out a quick form.

    We'll cancel your card straight away and you'll receive your new card in five working days, depending on the type of card you have ordered.

    Download app

    1. Log in and select 'help & support' at the top of your account overview page.
    2. Choose lost or stolen card.
    3. Fill out a short form.

    We'll cancel your card straight away and you'll receive your new card in five working days, depending on the type of card you have ordered.

    Report a lost or stolen card

Getting started online

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Continue to app

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

Message us

Our virtual assistant can easily answer most questions. If it can’t help, we'll pass you onto someone who can.

How to message us

Let’s look at the details

  • Once you've reported your card as lost or stolen you can view your new card details in the app. You can view your debit card details the next day and your credit card details within five days. This lets you use your new card details online whilst waiting for your new card to arrive in the post.

    If you're registered for Wallet Pay apps such as Apple Pay or Google Pay™ you can use your mobile device to pay for your shopping whilst you wait for your new card to arrive in the post.

    If you're not registered, the app gives you all the details you need to sign up to these services.

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