How to register

You can do this online

 

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Steps to take

We’ll guide you through it.

    1. We’ll ask for some simple information about you and your account.
    2. Create your User ID and password, in the app you can log in securely using your fingerprint or Face ID.
    3. Now we’ll do a quick security check to confirm it’s you. Select which number you want us to call.
    4. You'll get a 4-digit code on your screen. We'll call you and ask you to say or key the code that comes up on your phone.
    5. All done, you’ve set up your details and can log in.

Getting started online

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Continue to app

Online banking

Registering through online banking lets you access your accounts using our website, usually from a computer or tablet. 

Register now

Let’s look at the details

  • To use the app, you’ll need:

    • a device running a recent version of iOS or Android
    • Wi-Fi or data on your phone
    • an Apple App Store or Google Play account
    • an up-to-date phone number registered with us.

    How to download the app

  • Yes. You can download and register the app on up to 10 Apple iOS and Android devices. Each device must be registered for you to log in. On other mobile devices, including BlackBerry and Windows, you can access online banking through your phone's internet browser.

  • If you're using the same mobile phone and just changing your number, you can carry on using the app as before.

    Make sure you update your mobile number in 'Change your contact details’ or on the desktop site. We'll need this for security authentication purposes. For example:

    • when you register a new device
    • if we ever need to contact you about suspicious transactions on your account.

    For your security reasons, you may not be able to use your new number straight away.

    If you're changing your mobile phone or tablet, just download the app and install it again, then follow the steps to register your new device. Our app works on most Apple iOS and Android devices. Don't forget to de-register your old mobile or tablet. You can do this in 'Settings, Reset Mobile Banking' within our app, if you're no longer using it.

Online security

Biometric login

Biometrics use your fingerprint or face recognition to make logging into our app faster and more secure.

More about biometrics

How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.

More about app security

Stay safe online

Learn how to avoid scams and protect yourself.

How we protect you

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All you need to know about getting set up online.

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Getting online

All you need to know about getting set up online.

See our guides