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Manage subscription payments
You can do this in our app
- View details of regular payments set up on your debit card.
- See when the next payment is due and how much it's for.
- Block, unblock or cancel debit card subscription payments at any time.
Getting started in our app
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You can call us if you're not registered for Internet Banking. If you prefer to bank in person, there’s range of services in your local area.
Let’s look at the details
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Types of regular payment
- Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
- You can view and manage them in the app or Internet Banking.
Regular payment types
What it is
Used for things like
See these guides
Regular payment types
Direct Debit
What it is
- Lets a company take money from your account.
- The amount can go up or down depending on how large the bill is.
Used for things like
- Utility bills
- Gym memberships
- Mobile phone contracts
See these guides
Regular payment types
Standing order
What it is
- Lets you send a set amount of money to another account.
- You control the amount of money you send.
Used for things like
- Moving money to a savings account
- Paying someone in your family
See these guides
Regular payment types
Subscription payment
What it is
- Lets a company charge your debit or credit card.
- The amount can be the same each time, or can go up and down.
Used for things like
- Music and video streaming
- Food memberships
See these guides
View, cancel or block a subscription (app only)
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Sometimes we can't cancel a subscription. If that happens, we'll let you know what to do next. The best way to cancel your subscription is to get in touch directly with who you're paying.
You can still block those payments with us, but your provider may ask you directly for payments if your subscription is active.
Before you cancel, please check:
- All your details are right and match the subscription account.
- Who set up the subscription? Only the account holder can cancel.
- If you have a minimum contract period - you may not be able to cancel it before a certain date.
If you're still having problems cancelling, get in touch with your provider to find out more.
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Payment blocks don’t cancel your subscription, but they stop the provider taking money from your account. They can still ask you directly for payments if your subscription is active. If you have other subscriptions with the same provider, they may get blocked as well.
Payment blocks on your debit card last for 13 months. You can unblock sooner. If you have other subscriptions with the same provider, they may get unblocked as well.
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If you've cancelled your subscription, you need to set up a new one with the service provider.
If you've blocked payments but the subscription still shows, you can unblock in the app.
Your provider may take payments if your subscription is still active. Or get in touch with your provider if you want to restart it.
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When you block your payments, any payments due in the next 24 hours may still go out. If you think the payment has been taken by mistake, get in touch with your service provider to find out more.
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Once you’ve asked us to cancel a subscription, you can’t stop the process in our app. You’ll need to contact us instead.
You should also contact the service provider to make sure your subscription keeps going.
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