The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

For every generation

Serving and supporting every generation and their communities across Britain for over 250 years.

‘Epic Journey’ TV advert

Watch as two generations of our iconic black horse travel on an epic journey together.

Behind the scenes

Take a look behind the scenes to see how we made our latest TV advert.

  • Sophie: This ad tells the story of a beautiful black stallion and a cute little foal, embarking on an epic journey together.

    Charlotte: We follow them as they cross different challenges, different terrains. And we see the relationship that they have together and the way that that changes.

    Fay: We want to see this relationship between adult and child, and whilst you may think the older one is always looking after the younger one, actually, just like life, often the younger ones can teach older generations something.

    Diarmid: A pretty major scene for us is when the two horses cross the frozen lake. The great thing is that the production design and the small set that they built for the frozen lake was really, really great.

    Fay: It’s actually amazing to watch how well-trained the horses are - they’re just treated so well. But also just the passion of the people who look after them has been incredible.

    Wayne: The lead up to the shoot - very important the prep-time, that’s where it’s won and lost. We used some little youngsters on the shoot, and the horses seemed to really enjoy it.

    Charlotte: The horses work as a metaphor to show that Lloyds Bank is by the side of those different generations, whatever journey or next challenge they want to face.

The M-word

Conversations about money can be difficult. Most of us don’t feel very comfortable talking about our finances with our loved ones. We try to avoid the conversation, change the subject, or put it off until another time. But sometimes those conversations are the most important ones to have.

Find out more

Logo saying 'The M Word. It's good to talk about money'

By your side

Lloyds Bank is here to help customers of every generation feel confident as they take or face their next step in life. The following content should help you plan ahead both practically and financially for those big moments in life.

Mortgage Video Appointment

Buying a house can be stressful, that's why Lloyds Bank mortgage advisers now offer Mortgage Video Appointments.

Find out more about Mortgage Video Appointments

Going travelling

Travelling – whether it’s a city or career break – should be a time for fun and relaxation. To get the maximum enjoyment, it’s important to plan your travels, and your finances, with care.

From budgeting tips and savings accounts to choosing travel insurance, we’re here to help you make the most of your adventures.

Find out moreabout going travelling

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.