Every time you shop online, use an app, stream a file or ‘like’ a social media post , you generate data. The scale is huge – every minute of every day, across the globe internet users collectively publish 450,000 Twitter posts, watch 69,000 hours of video on Netflix, and request 18 million weather forecasts1

To keep pace, the General Data Protection Regulation (GDPR) comes into force on 25 May 2018.

What is GDPR?

GDPR stands for General Data Protection Regulation. It’s the biggest change to UK data privacy law for 20 years and creates a single set of rules that better protects personal information for people across the EU. All organisations must review how they manage all personal data, such as customer addresses and staff details, to ensure they meet GDPR requirements.

Why your data is in safe hands with Lloyds Bank

  • We do: use data to help us provide a great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely.
  • We do: respect your privacy and work hard to meet strict regulatory requirements.
  • We do: go the extra mile to protect your data.
  • We don’t: sell your personal data to third parties.

1. You’re better protected

The new rules make sure that all organisations are set up to protect any personal data they hold, and to act appropriately if something goes wrong.

Rest assured, robust security has always been a crucial part of everything we do.

We regularly review our privacy notice. It tells you how we use your data and what your options are. We’ve recently updated it and you can find the latest version here.  We may update it again if there are other changes relating to GDPR.

2. You have more control

The new regulation supports your right to have your privacy respected and your data protected. It gives you easier access to the personal information organisations hold about you, if you wish to check or change it. It is designed to give you confidence that this information is accurate, up to date and well managed.

3. You can choose who can contact you, and how

In the coming months, organisations may be asking for your consent to contact you with offers, rewards or information about new products. You can control if and how you want to be contacted, for example by email or phone.

At Lloyds Bank, we’ll be contacting our customers soon. If you use Internet Banking or our Mobile Banking app, you’ll be prompted to choose how you want to receive updates from us on features, products and offers. When you speak to us in the coming months we may also ask for your preferences.

4. You can change your mind

Remember, every organisation must provide you with the opportunity to change your mind about the choices you have made. This is intended to give you options and keep you in control. At Lloyds Bank, we will ensure that you can update your choices at any time.