What support are you looking for?

What support are you looking for?

Whether you're worried about your money or you’d like some tips and tools to help you manage your spending, it’s important that we get you to the right place.

Answer a few simple questions so we can understand your situation.

Get started now

Struggling with payments? Get support

Loan, credit card or overdraft payments

You can get help with this online:

  1. Log on to Internet Banking or the app.
  2. If you’re using the app tap the three dot ‘More’ button or use the search bar to find 'Need help with your debt or payments?'. If you're using Internet Banking, click 'Need help with your debt or payments?' on the account menu.
  3. Get support with a repayment plan and money management tips.
Log on now Log on to internet banking

Support for our mortgage customers

We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

If you’re concerned about making future payments, or you’ve already missed one, find out what we can offer you.

Get support

Other ways to get the support you need

How we can help

It is important to deal with your money worries as soon as you can. If you are struggling with your payments and don’t bank online or would like to know your options, we have support available.

Find out how we can help Find out how we can help

Message us in our app

If you’re not ready to talk, you can message us through our Mobile Banking app.

Log on to our app, select Support and then Message us 24/7.

Find out how to message us in our app.

Download app

Talk to us in branch

If you are experiencing financial difficulty, you are not alone. Our specially trained colleagues are by your side to support you. Book a free Helping Hand appointment to review your finances with a Banking Consultant in branch.

Call us to book an appointment on 0345 300 0000. Lines are open 8am – 8pm, seven days a week.

Find a branch near you.

Free independent help and advice

Free independent help and advice

Get support with your finances from free independent organisations or your government.

There's also help and support on a range of benefits and housing options that you may be entitled to.

Get free help now with free independent help and advice

Help with Universal Credit

Help with Universal Credit

Universal Credit is a benefit to help with living costs if you’re out of work, cannot work or on a low income.

Universal Credit support Support with Universal Credit

More help with money worries

Cost of living FAQs

We have pulled together some frequently asked questions on the cost of living crisis and what help there is.

Read our FAQs

Reducing the cost of your credit

If you are paying more in interest, fees and charges than you are paying off your credit card balance, you may be in persistent debt.

Understanding persistent debt

Check your credit score

Check your credit score for free, with no impact to your credit score.

Check credit score

Support and financial wellbeing

Key life events, financial abuse or other challenges, we’re here to support you.

Support and wellbeing Opens in new tab

Understanding Credit

We’re by your side, offering a series of guides and tools, designed to boost your understanding of credit.

Understanding credit

Managing your money

Our tips and tools can help you manage your bills, budget, save and feel better about your finances.

Money management more help with managing your money

Mental health support

If mental health is affecting how you manage your money, you can find help here.

Mental health support Opens in new tab

Online events

Helping you navigate the cost of living, learn what support we can provide with our online events.

Register for online events

Serious illness support

A serious illness may be causing you financial worries. We are by your side through this difficult time.

Serious illness support

To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.