Your form has been successfully submitted.

Thanks for answering our questions. We will aim to review your claim in the next 5 working days. 

Do I need to do anything else?

If we need more information to be able to help you, we'll get in touch.

Remember to stay safe from fraud. We'll never ask you to share your account details such as passwords and PIN codes, or to move or transfer money to any account.

So that we are able to get in touch please make sure we hold up to date contact details for you. You can check this here:

What I can expect to happen next?

We’ll send you a text message to let you know we’ve received your claim. You should receive this between 9am-7pm Monday – Friday. 

Our team will then review your claim, and we might get in touch with the retailer or company you’ve told us about to try and get your money back. 

We recommend keeping any documents about the claim to hand, because we may ask to see them in the future.