Go paper-free
Amend paper-free preferences for your statements and correspondence.
Protect yourself from fraud
Our guides can help you to spot and avoid scams. If you think you've been scammed, contact us immediately.
Contact us now
Common scams you need to avoid
Scam calls
If fraudsters steal your details, they can use them to win your trust on a call.
Social media scams
Some social media profiles are fake and just want to steal your money.
Other scams to watch out for
Advance fee scams
Fraudsters often ask for an advance fee for goods and services. We explain how they might convince you.
Passcode scams
Only fraudsters would call to ask you for a passcode.
Invoice scams
Fraudsters can send fake invoices to steal your money.
Pension scams
Fraudsters can pretend to be someone you trust to target your pension.
Money mules
Criminals want access to your bank accounts to help them launder their money.
Investment scams
Do you know how to spot a fake financial company or adviser?
How to protect yourself from fraud
Protect your devices
We explain why you need to keep your devices safe and how to do it.
Protect your passwords
Fraudsters may try to guess your passwords to get into your online accounts.
Protect your identity
If a fraudster steals your personal and banking details, they can use your identity.
Card safety
Do you know how to protect your bank card when using it online or out and about?
How we protect you
We use a whole range of methods to protect you from fraud.
Authorised Push Payment scams
If you do everything you can to protect your accounts, we’ll be more likely to refund you if you lose money to a scam.
Further support and how to report fraud
Action Fraud
Contact Action Fraud to report a crime or to get general advice.
Register with CIFAS
CIFAS can prevent fraudsters from using your name to apply for products or services.
Have you been scammed?
Contact us right away if you think you've been scammed. We can then guide you on what to do next.
