Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Competition scams
Fraudsters can use competitions and quizzes as part of a scam.
Find out how these scams work and the simple steps you can take to stay safe.
It’s fun to do a competition or quiz online. But not when it’s a scam to steal your details.
Often, this kind of scam wants you to click on a link. So think before you click. Do you trust it?
Tips to avoid competition scams
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A scam link can take you to a fake site or a pop-up where you’re asked to enter personal details. Fraudsters can use your details to try to scam you in the future.
Only click on a link or a pop-up from a person or source you trust. Even if it comes from a friend, it could still hide a scam.
If you have to visit a site, check that it’s genuine first. Look carefully at the web address to make sure it’s spelt correctly. If you’re not sure, type it directly into the browser bar at the top of your screen.
Look for the closed padlock image. This lets you know that the link to the site is secure. You can find it in the browser bar.
A secure site will also have https:// at the start of its address.
But remember, these do not mean a site is genuine.
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Never give a quiz or competition your bank account details.
If it asks for your address or contact details, think - do you trust it?
You can set up a new email address to take part. This will stop scam emails coming to your main account.
Be careful if you’re asked to sign in to your social media. This can give away personal details that could be used to steal your identity.
Keep your passwords private. Fraudsters can try to use your quiz answers to log on to your accounts.
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If a message or call asks you to send money for a prize you’ve won in a competition or quiz, it’s a scam. You never have to send money to get a genuine prize.
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Use an anti-virus on all your devices. This should tell you when a site is safe to visit, or a file is safe to open.
Make sure your operating system, browser and software are up-to-date.
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You can get straight forward, impartial advice on how to avoid scams from Take Five.
You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.
They offer advice on how to keep yourself and your devices safe from fraud.
UK Finance is there to support customers and to help make sure it's safe to bank.
Prudential Regulation Authority (PRA)
The PRA is part of the Bank of England. Their role is to make sure banks act safely and reduce the chance of them losing money.
Financial Conduct Authority (FCA)
The FCA is there to make sure banks work well so customers are protected and get a fair deal.
CIFAS can help to protect your identity. They can stop fraudsters from using your details to apply for things in your name.
This is a government site that gives advice on how to stay safe online.
This is part of the FCA site. You can use it to check on an investment or pension deals to help you avoid scams.
Lloyds Bank does not control the content of third party websites linked to on this page.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log on details.
In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log on page or to a page that asks for your security or personal details.