There are threats that can harm your devices even if you’re not aware that anything is wrong. But there are simple steps you can take to protect yourself.
Remember - always log out from your Internet Banking and lock your device with a PIN or password. Never leave it unlocked and unattended, and safeguard your device.
Most computers and routers have built-in firewalls, which protect your computer from some of the dangers on the Internet. But you also need to keep your operating system, browser and software up to date.
It is important that you:
For more information on updates, anti-virus software and firewalls visit www.getsafeonline.org.
Never use the password that came with your Wi-Fi router or hub. Change it to a strong password; something that no one can guess or use without your permission.
If you use Wi-Fi on the go, make sure you’re using a genuine, secure connection. Fraudsters can set up hotspots in cafes and other public areas. If you want to use a company’s free Wi-Fi, ask a staff member to show you which Wi-Fi is their connection.
It’s good advice to never log into online accounts that store any payment or banking info (like Internet Banking, Paypal or online shopping sites) if you’re using public or free Wi-Fi.
Money has fraudulently left your Lloyds Bank account or someone knows your Internet Banking password | For any other issues that you think may be related to fraud |
---|---|
Step 1: Report it to us
0800 917 7017Call telephone number 0800 917 7017 (or +44 207 4812614Call telephone number +44 207 4812614 ) Lines are open 24 hours a day)
If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service
Step 2:
Report it to Action Fraud
Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050Call telephone number 0300 123 2040.
|
Report it to Action Fraud
Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050Call telephone number 0300 123 2050.
They’ll be able to log the incident and provide you with a Crime Reference number if needed. Action Fraud collect data from across the UK to help banks and other businesses combat fraud.
|
Money has fraudulently left your Lloyds Bank account or someone knows your Internet Banking password | For any other issues that you think may be related to fraud |
---|---|
Step 1:
Report it to us
0800 917 7017Call telephone number 0800 917 7017 (or +44 207 4812614Call telephone number +44 207 4812614 ) Lines are open 24 hours a day).
If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service.
Step 2:
Report it to Action Fraud
Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050Call telephone number 0300 123 2040.
|
Report it to Action Fraud
Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050Call telephone number 0300 123 2050.
They’ll be able to log the incident and provide you with a Crime Reference number if needed. Action Fraud collect data from across the UK to help banks and other businesses combat fraud.
|
If you receive an email or text message that looks like it’s from Lloyds Bank but makes you suspicious, forward the email or send a screenshot of the text message to emailscams@lloydsbanking.com.
Please note:
We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.
Being careful when you use our services includes, for example, that you:
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently.
For further guidance on using our online banking services, see our Internet Banking terms and conditions.