Supporting customers affected by serious illness
We are by your side with financial support if you are facing a serious illness.
If you have a serious illness, this means you may be facing an injury, illness, disease, or physical condition that is having a negative impact on your quality of life and daily function. Your illness may be causing you financial worries, for example, if you are no longer able to work or your treatment costs are difficult to manage. We are by your side and here to offer financial support where we can.
How we can help
Money worries support
We understand that a serious illness can affect your finances, and this can be worrying. To help you, we offer support and useful advice with any money worries you may have.
Accessibility and disability support
A serious illness can impact your accessibility requirements. We have options to best suit your needs.
Mental health support
If things are feeling a bit overwhelming, we are here to listen and support your needs. We understand that a serious illness can affect your mental health.
Banking in a way that suits you
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.
To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.