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Supporting customers affected by serious illness
We are by your side with financial support if you are facing a serious illness.
If you have a serious illness, this means you may be facing an injury, illness, disease, or physical condition that is having a negative impact on your quality of life and daily function. Your illness may be causing you financial worries, for example, if you are no longer able to work or your treatment costs are difficult to manage. We are by your side and here to offer financial support where we can.
How we can help
Speak to our dedicated Serious Illness Support Team
Our Serious Illness Support Team offers guidance on how to reduce the impact your illness has on your finances. Sometimes we can lessen your money worries directly, such as helping with mortgage payment holidays and current account charges. We will need to take your individual circumstances into account to assess whether we can offer this level of support for you.
Our team can provide:
- Help to assess and manage changes to your finances, at every stage.
- Practical guidance on personal banking, savings, loans, mortgages, and credit cards.
- Referrals to other areas of Lloyds Bank that may be able to help.
- Information on help available from other charities that can offer specific support about your illness.
We’re here to help. Our specialist Serious Illness Support Team will discuss your situation with you, and go through what support is best for you. Call us free on 0800 015 0016 (Monday to Friday, 9am to 5pm).
Money worries support
We understand that a serious illness can affect your finances, and this can be worrying. To help you, we offer support and useful advice with any money worries you may have.
Accessibility and disability support
A serious illness can impact your accessibility requirements. We have options to best suit your needs.
Mental health support
If things are feeling a bit overwhelming, we are here to listen and support your needs. We understand that a serious illness can affect your mental health.
Banking in a way that suits you
Further support
'View only' online banking
See your account transactions in a 'view only' way.
You can also add someone you trust.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.