Direct Debit information

Please note that you DO NOT need to bank with us to pay by direct debit. We can accept direct debit details for any bank or building society, provided that the account you specify is one that allows direct debits to be set up.

Direct Debits can now be set up on-line or over the telephone in addition to the original postal method.

All the normal Direct Debit safeguards and guarantees apply. No changes in the amount, date or frequency to be debited can be made without notifying you at least ten working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your bank or building society. You have the right to cancel a Direct Debit instruction at any time simply by writing to your bank or building society.

In order to set up your Direct Debit instruction online you will need to provide the following information through the setting up procedure:

  • Bank or building society account name
  • Account number
  • Sort code.

Banks and Building Societies may not accept Direct Debit instructions for certain types of account.

The details of your Direct Debit instruction wil be sent to you within three working days confirming your banking details, the amount to be debited and a summary of the details on which your quotation is based. You will also receive confirmation of the first payment collection date from the insurer no less than five working days in advance of your account being debited together with details of future collection dates and your policy document.