How to plan and prepare for flooding

In this short video we look at a number of pro-active steps you can take to prepare yourself and your home for a flood.

Plan for a flood

  • If you live in an at-risk area, you should make a Flood Plan
  • Download your Personal Flood Plan (PDF). Keep a copy in a plastic bag and in a safe place, so you can easily get to it if the worst ever happens.
  • Sign up for flood alerts with the Environment Agency. Floodline offers free 24-hour flood warnings by phone, text and email

Be prepared for wet weather

  • Learn where to turn off your gas, water and electricity
  • Keep a flood kit including a torch, battery-powered radio and first aid kit handy
  • Put your insurance documents in a safe place
  • Invest in flood protection products, such as flood boards and airbrick covers

In a flood emergency

  • Turn off your electricity and gas supply, if it’s safe to do so
  • Plug your water inlet pipes with towels or cloths
  • Move your valuable items upstairs, or to a high point in your property, and have a means of escape

Please contact your insurer as soon as possible. They will register your claim and provide advice and assistance.

Useful Information

Flooding can happen anywhere at any time, but depending on where you live you may be more at risk, particularly if you live near a flood plain , river or estuary.

Help and guidance

Insuring your home can sometimes feel overwhelming, so we’re here to help make things as simple as possible.

How to check if you’re covered

If you’re an existing home insurance customer, here’s a link to our policy booklets so that you can check what’s covered, what’s available as additional cover, as well as advice on making claims and frequently asked questions.

View your policy booklets