Whether you’re making a claim, or simply have a query, these are the numbers to call.
If you are a Home Solutions customer, call: 0845 3000 130
Lines are open from 8am-6pm weekdays, and 9am-1pm on Saturday.
Home Options customers please call the number on your policy schedule
If you don’t have this number to hand please call 0345 603 8368.
Can't find your Policy Number?
If you are a Home Solutions customer, this will be the number on your policy schedule that starts with HIA. For Home Options customers, it begins with HDA.
If you need to arrange emergency repairs, because you can’t find a builder or plumber, for example, please call the emergency line below. You’ll need to cover the initial cost of any repairs, but as long as the damage is covered by your policy, you’ll be able to make a claim in the normal way.
Emergency line: 0845 3000 170
You can also use this number if you’re calling out of hours.
Whatever happens, remember to call as soon as you can and to keep all receipts for any expenses incurred.
Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority except where we are licensed by The Office of Fair Trading. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.
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