Frequently asked questions about home insurance.
If you haven't bought one of our policies, but would like information, here are some of the most frequently asked questions.
Yes, you should renew your home insurance policy each year to make sure you are covered.
You can choose to automatically renew every year. This means your Home Insurance will be renewed for another year, without you needing to do anything. Or, you can contact us every year if you prefer.
Whichever you choose we will always write to you before your renewal date to let you know about any changes. You should also always check that the cover is still right for you.
Our Contents Insurance will cover your phone when it’s in your home. For example, if it’s been stolen, we’ll cover the cost of replacing your phone.
You won’t be covered if your phone is damaged or stolen when you’re away from the house, unless you have Personal belongings away from the home cover. You can add this for an extra cost to cover your personal things while you're outside of your home.
Limits, terms and exclusions apply.
You can make as many claims as you need to each year.
Insurers will look what claims you have made to decide whether offer you insurance.
The more you claim, the more you might pay for Home Insurance the year after. They may change the level of cover they offer or not offer any cover at all.
There is a limit on the value you can claim for any one event. There may also be a limit on how much you can claim for a single item.
You can pay your Home Insurance monthly or in one yearly payment.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).