If your policy doesn’t start with HIA or HDA you can find your policy documents here. Double check the first three letters of your policy number (for example HOM, BPP or MHA), pick the corresponding option below and then choose the booklet based on the date is was last renewed.
General enquiries/Claims: 0345 300 1520 (Monday-Friday 8am-6pm, Saturday 9am-1pm).
24hr Home Emergency Helpline: 0345 3000 170
Legal Helpline: 0345 3000 180
For policies which renew on or after 28th July 2017:
Lloyds Bank Home Insurance (MHA) Policy Booklet (PDF)
For policies with a start date before 18th June 2017 or which renew before 28th July 2017:
Lloyds Bank Home Insurance (MHA) Policy Booklet (PDF, 1.9 MB)
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No.2065. Telephone: 020 7626 1500. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.