International Complaints Form

How can we help?

Please complete the form below and we’ll deal with your complaint as soon as possible.

When you speak to us on the phone, some calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

 

Step 1 of 3 First, tell us your account details,  We’ll use these details to confirm who you are.

 

We can’t seem to find those details.

Please ensure that the details you’ve entered exactly match your account.

If you do not have a Lloyds Bank International account, please either:

  • visit http://islands.lloydsbank.com/contact/ if you are a resident in the Channel Islands or the Isle of Man or
  • visit http://www.lloydsbank.com/contact-us.asp for UK account enquires or
  • contact your local branch

 

Your details

 
Step 2 of 3 First, tell us about yourself and your complaint. These will help us deal with your complaint as quickly as we can.
 
 
Please include international dialling code, and omit the +
If we need to call you back, we’ll do this as soon as possible. If you have a preferred time of day for us to contact you please choose from the following using GMT:
(Maximum characters 1500)

 

Review your details

 

Step 3 of 3 Please check the details you have given us below are correct. If you’d like to change any of these, you can do this by clicking the edit button below.

 

Sortcode:   ##sortcode-first## - ##sortcode-second## - ##sortcode-third##

Account No:  ##accountno##

 


 

Name:  ##title## ##firstname## ##surname##

Contact email: ##email##

Contact No: ##contactnumber##

Prefered contact time: ##contacttime##

Enquiry type selected: ##enquiry-type##

Details of enquiry: ##descriptionofenquiry##

Lloyds Bank Corporate Markets plc is authorised and regulated in the UK as the non-ring fenced bank of the Lloyds Banking Group. The Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc are each separately licensed as regulated deposit-takers in their respective jurisdictions.

Lloyds Bank Corporate Markets plc is independent from Lloyds Bank plc, which is authorised and regulated in the UK as the ring fenced bank of the Lloyds Banking Group. For more information on ring-fencing visit international.lloydsbank.com/ringfencing.

Lloyds Bank Corporate Markets plc. Registered Office and principal place of business: 25 Gresham Street, London, EC2V 7HN. Incorporated in England and Wales with company number 10399850. Lloyds Bank Corporate Markets plc in the UK is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 763256. Authorisation can be checked on the Financial Services Register at www.fca.org.uk.

Services provided by the Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc will be subject to the regulatory regime applicable in their respective jurisdiction, which will differ in some or all respects from that of the UK. Further information about the regulatory status of the Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc, is set out below.

The Jersey branch of Lloyds Bank Corporate Markets plc, principal place of business 9 Broad Street, St Helier, Jersey, JE2 3RR, is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991 and general insurance mediation business under the Financial Services (Jersey) Law 1998 and has also notified the Jersey Financial Services Commission that it carries on money service business. Lloyds Bank Corporate Markets plc, Jersey Branch, subscribes to the Jersey Code of Practice for Consumer Lending.

The Guernsey branch of Lloyds Bank Corporate Markets plc, principal place of business 1 Smith Street, St Peter Port, Guernsey, GY1 2JN, is licensed by the Guernsey Financial Services Commission to take deposits and insurance intermediary business under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, and the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002 (as amended), respectively, and is also registered with the Guernsey Financial Services Commission as a money service provider.

The Isle of Man branch of Lloyds Bank Corporate Markets plc, principal place of business Villiers House, 2 Victoria Street, Douglas, Isle of Man, IM1 2LN, is licensed by the Isle of Man Financial Services Authority to conduct deposit-taking and is also registered as an insurance intermediary in respect of general business.

Lloyds Bank International is the registered business name of Lloyds Bank Corporate Markets plc in Jersey and the Isle of Man.

Lloyds Bank Corporate Markets plc is incorporated in England and Wales with company number 10399850, and is authorised by the Prudential Regulation Authority (PRA), registration number 763256 and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. The Jersey, Isle of Man and Guernsey branches of Lloyds Bank Corporate Markets plc are licensed by the Jersey Financial Services Commission, the Isle of Man Financial Services Authority and the Guernsey Financial Services Commission respectively. Lloyds Bank Corporate Markets plc is a wholly owned subsidiary of Lloyds Banking Group plc. The Jersey, Isle of Man and Guernsey branches of Lloyds Bank Corporate Markets plc place funds with Lloyds Bank Corporate Markets plc and thus their financial standing is linked to that of Lloyds Banking Group.

Depositors may wish to form their own view on the financial standing of Lloyds Bank Corporate Markets plc and their parent co mpany based upon publicly available information. Lloyds Bank Corporate Markets plc latest annual financial statements are available on our website at https://www.lloydsbankinggroup.com/investors/financial-downloads.html