Telephone Banking services

PhoneBank for International Customers. The PhoneBank is timely and more secure than cash transactions since you choose your own secret password and you will receive one-to-one attention every time you call.

You can request your transfer when it suits you, our Telephone Banking service is open 8am – 8pm, Monday – Sunday UK time. Calls may be monitored/recorded. Payments are processed during normal banking hours.

Useful Information

PhoneBank terms and conditions (PDF, 306KB)

Call us to register for PhoneBank:

From the UK: 03457 329802

From outside the UK: +44 (0) 3457 329802

Our automated services are available 24/7.  If you need to speak to an adviser not all Telephone Banking services are available 24 hours a day, seven days a week. 

Contact us for contact numbers and opening times which may vary depending on the service that you require.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Call costs may vary depending on your service provider.

What can you do by phone?

With International PhoneBank you can do almost everything you can do at a branch:

  • check your balance
  • check transactions
  • pay bills
  • manage your standing orders
  • cancel direct debits
  • update your address.

Manage your money with PhoneBank

From the UK:

03457 449900

From outside the UK:

+44 (0) 1539 736626

Calls may be monitored/recorded.

Our automated services are available 24/7.  If you need to speak to an adviser not all Telephone Banking services are available 24 hours a day, seven days a week. 

Contact us for contact numbers and opening times which may vary depending on the service that you require.

Calls may be monitored / recorded. 

There may be limits on payments you can make and we may not be able to start processing all payments instructed out of normal banking hours.  

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.  

Call costs may vary depending on your service provider.

Manage your business account 24/7 with Business Teleservice

From the UK:

0345 300 3377

From outside the UK:

+44 (0) 1539 448019

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Call costs may vary depending on your service provider.

Need to know

PhoneBank is provided by the Isle of Man branch of Lloyds Bank Corporate Markets plc.

The business name Lloyds Bank PhoneBank has been registered in Jersey and the Isle of Man by Lloyds Bank Corporate Markets plc.

To avoid telephone calls to us being intercepted or overheard, we must advise you against the use of analogue mobile or cordless phones when contacting PhoneBank. Calls to PhoneBank will be charged at the service provider's published rates for 0345 calls which apply to the location that you are calling from.

It is the applicant's responsibility to ensure that the network and tariff selected are appropriate for their circumstances, bearing in mind that additional charges are likely to be incurred for calls made to and from outside the UK mainland when connected to a mainland-based network.

We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly and to help improve our quality of service.