When you lose someone close to you, organising their finances can be difficult. We have put together a step by step guide to take you through the process.
To be able to sell, transfer any holdings or withdraw funds from an account where the account holder has passed away, an executor will need to contact us. Outlined below is a guide to how the executor can register with us.
Once we receive the death certificate we will update the account so that no further activity can take place until an executor is registered.
We will also send a letter to the account’s registered address requesting a completed Grant of Probate or Small Estates Form to be returned to us. Our letter will also include a valuation of the account and a Small Estates Form, or you can download a Small Estates Form below.
If the total value of the share dealing accounts at date of death was less than £50,000 and a Grant of Probate is not being obtained we can accept a Small Estates Declaration & Indemnity Form.
Please note that in Scotland, a small estate is classed as an estate with a total value of less than £36,000. Confirmation from the court will be required if the estate is valued above this amount.
Further information can be found at https://www.scotcourts.gov.uk/taking-action/dealing-with-a-deceased%27s-estate-in-scotland.
Please note: if the estate is valued at over £5,000 then the form will need counter signing by a solicitor registered on the official Law Society website.
A solicitor registered on the official Law Society website can certify the document. We will need to be informed of their name, signature and an identifier reference.
Lloyds Bank Direct Investments
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Please note: For estates valued over £5,000 you will need the completed Small Estates Form to be counter signed by either a solicitor who is registered on the official law society website or a member of our branch staff.
On receiving either a completed Grant of Probate or Small Estates Form we will update the account with the named executor(s). From this point only the named executor(s) can trade, transfer or withdraw funds from the account by using an Executor Sales Instruction Form (ESIF) which we’ll send out on receipt of the Grant of Probate or the Small Estates Form.
Please note: The form must contain the original signatures from all named executors.
Any further correspondence will be issued to the address of the executor(s). We can send the correspondence to a solicitor managing an account if you would prefer, however you will need to confirm this in writing to our legal department:
Lloyds Bank Direct Investments
Lovell Park Road
Once we have received an ESIF we will sell the specified holding(s) when reasonably practicable (usually within two working days). Settlement will vary depending on both the type of investment and the stock market it trades on.
We will send a cheque payment to the named executor(s) within approximately 10 working days.
If you have requested to transfer stock to another Lloyds Bank Direct Investments Share Dealing account, this usually takes up to 10 working days to complete.
If you have requested a certificate withdrawal this can also take up to 10 working days.
Before we can withdraw any funds from the account we need to complete identity and verification checks. We attempt to do this electronically however you may be required to send in original or certified copies of documents from the proof of identity list and/or the proof of address list.
You can view our breakdown on our rates and charges page.
Where an ISA holder died on, or after, 3rd December 2014, their surviving spouse or civil partner can inherit their ISA tax benefits.
This is referred to as the Additional Permitted Subscription (APS) allowance and is based upon the value of the ISA held by the person who died. The spouse or civil partner does not have to inherit the ISA and can use the APS allowance in addition to their own annual ISA allowance.
Details about how to claim the APS allowance will be sent to the executor(s) as part of the bereavement process.
If you have any questions or would like someone to help, you can speak to a member of our dedicated Bereavement team on
Monday to Friday, 8am-5pm; (excluding weekends and English Bank Holidays). (Calls will be monitored and recorded. Call costs may vary depending on your service provider).
Calling from overseas: +44 (0) 113 279 7518Call telephone number +44 113 279 7518
Visit our contact us page for more details
Any property or possession with monetary value.
The laws relating to inheritance and property in Scotland are different to other parts of the United Kingdom. The equivalent process to probate is called ‘Confirmation’.
In Scotland, a small estate is classed as an estate with a total value of less than £36,000. These can be dealt with by private individuals, although the requirement for confirmation will be decided by the individual companies you are dealing with.
If the estate is larger than £36,000 and, especially if a property is involved, we recommend the use of a solicitor. Further support on how to deal with a deceased’s small estate in Scotland can be found on the Scottish Courts and Tribunals website.
A document which confirms the value of the remaining assets (cash and/or stock) held within the account at the time of death. The valuation will help the executor to determine if a Grant of Probate or Small Estates Form is required.
A certified copy of the entry made in the Death Register. The registrar will be able, for a fee, to provide a number of certified copies to save time when you’re registering claims with various companies.
Distribution of the assets refers to the process of selling assets held within a share dealing account as instructed by the named executor of the account. Distribution of the assets can also refer to the executor’s choice to transfer assets held to an account in their own name or the withdrawal of assets onto a certificate.
As executor or administrator (executor-nominate or dative in Scotland) you may have responsibility for one or more of the following:
A grant of probate is an official document issued by the Probate Registry which the executors may need to administer the estate. This document will only be issued once the Probate Registry has received the necessary application forms from the named executor, the will’s validity has been checked, and any owed taxes are paid.
If the estate is small, or if it’s held in joint names and passes automatically to the surviving owner (as is often the case with married couples), you may not need to apply for probate.
If there’s a will, you’ll need to get a Grant of Probate; if there isn’t a will, you’ll need to get Letters of Administration (in Scotland this is called a Grant of Confirmation).
Probate is the process you go through if you’re handling the estate of someone who has died.
The process includes:
The same application process has to be made by the administrator of an intestate estate, where there is no will. The grant issued in this situation is called ‘letters of administration’. If there is a will but no executor for any reason, the grant is called ‘letters of administration with will annexed’.
The responsibilities include making sure all taxes and debts are paid before any money can be given to beneficiaries (the people nominated to benefit from the will) and that in general the estate is managed in a way that best serves the beneficiaries.
When a person dies without leaving a will they are described as dying intestate. Certain legal rules called the intestacy rules will determine how the person’s estate is distributed.
A deal to sell an investment such as shares.
Before we can withdraw any funds, trade or transfer from the account we need to complete identity and verification checks. We attempt to do this electronically however you may be required to send in original or certified copies of documents from the below list if we cannot do this.
You will need to send us one document from the proof of identity list and one document from the proof of address list:
Citizens Advice Bureau
For help on practical and legal matters and contacts for counselling, help and support. Look in your telephone directory for your local office or visit www.adviceguide.org.uk in England and Wales, www.cas.org.uk in Scotland or www.citizensadvice.co.uk in Northern Ireland.
Cruse Bereavement Care
For general information, counselling and support. Tel: 0800 731 4044 or visit http://www.cruse.org.uk/.
Lesbian and Gay Bereavement Project
For support after the death of a partner. London Friend, 86 Caledonian Road, London N1 9DN. Tel:020 7833 1674.
For support after the death of a child. 53 North Street, Bristol BS3 1EN. Tel: 0345 123 2304 or visit www.tcf.org.uk.
National Association of Funeral Directors
Members must follow their code of practice. 618 Warwick Road, West Midlands B91 1AA. Tel: 0845 230 1343or visit www.nafd.org.uk.
The Society of Allied and Independent Funeral Directors
They have a code of practice for members to follow. 3 Bullfields, Sawbridgeworth, Herts CM21 9DB. Tel: 0345 230 6777 or visit www.saif.org.uk.
Help with costs of simple funerals for those receiving war disablement pensions. Norcross, Blackpool FY5 3WP. Tel: 0800 169 2277 or visit www.veterans-uk.info.
Natural Death Centre
For information about alternative and environmentally friendly funerals and committals. In the Mill House, Watley Lane, Twyford, Winchester SO21 1QX. Tel: 01962 712 690 or visit www.naturaldeath.org.uk.
British Humanist Association
Information about non-religious and secular funeral services. 1 Gower Street, London WC1E 6HD. Tel: 020 7079 3580 or visit www.humanism.org.uk.
Department for Environment, Food and Rural Affairs
For a licence for a sea burial. DEFRA, Marine Environment Branch, Room 132, Nobel House, 17 Smith Square, London SW1P 3JR. Tel: 0345 933 5577 or visit www.defra.gov.uk.
National Association of Memorial Masons
Holds a database of names of local monumental masons for tombstones and memorials. Castle Mews, Rugby, Warwickshire CV21 2XL. Tel: 01788 542 264, Fax: 01788 542276, email email@example.com or visit www.namm.org.uk.
For application for powers to process the will in England and Wales: Tel 0845 30 20 900 or visit www.justice.gov.uk/courts/probate.
The General Register for Scotland
New Register House, 3 West Register Street, Edinburgh EH1 3YT. Tel: 0131 334 0380 or visit www.gro-scotland.gov.uk.
HM Revenue & Customs
For help with tax issues. HMRC Capital Taxes, Ferrers House, PO Box 38, Nottingham NG2 1BB. Tel: 0845 30 20 900 or visit www.hmrc.gov.uk.
The NHS Organ Donor register. NHS Blood and Transplant, Organ Donation and Transplant Directorate, Fox Den Road, Stoke Gifford, Bristol BS34 8RR. Tel: 0300 123 2323 or visit www.organdonation.nhs.uk.
Terrence Higgins Trust
Support for HIV and AIDS.
314-320 Gray's Road, London WC1X 8DP. Tel: 0808 802 1221 or visit www.tht.org.uk.
Support for inquests - Offering legal aid and support for those involved in inquests. 89-93 Fonthill Road, London N4 3JH. Tel: 020 7263 1111 or visit www.inquest.org.uk.
Gives details of addresses of regional offices. Tel: 03002 220 000 or visit www.gov.uk/browse/driving/passports-travelling-abroad.
Driver and Vehicle Licensing Agency
DVLA, Swansea SA99 1BY or visit www.dvla.gov.uk.
Our Share Dealing service does not provide advice so if you are in any doubt about making your own investment decisions we recommend you seek advice from a suitably qualified financial adviser. Please remember the value of an investment and the income from it can go down as well as up and you may get back less than you originally invested.