If you have a general enquiry, question or complaint, we can help. If your question is account specific you’ll need to sign in first.
Please note, we are unable to update debit card details or place/amend deals or TradePlans over Web Chat.
Our Web Chat service is available Monday to Friday, 8am - 9pm; Saturday 9.30am – 12.30pm (closed English Bank Holidays).
Please note, all calls may be monitored or recorded and costs may vary depending on your service provider.
Available Monday to Friday, 8am to 7pm. We are closed during weekends and English Bank Holidays.
- Text phone (for customers with hearing or speech impairment): 0345 604 2543
Available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays).
- Queries on investments purchased online: 0345 835 5728
Available Monday to Friday 8am to 5pm (closed weekends and English Bank Holidays).
Investments purchased in branch:
- Managing investments purchased in branch: 0345 835 7374
Available Monday to Friday 8am to 6pm, Saturday 9am to 12:30pm
- For general enquiries:
Customer Services Department
Lloyds Bank Share Dealing Limited
Lovell Park Road
Please include your name, address and account details in all letters so we can locate your account.
The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.
Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman.
Details of how to contact the Ombudsman are below:
The Financial Ombudsman Service
If you have entered into an agreement with us online you may direct your complaint through the European dispute resolution platform.
Important legal information
The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.