The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Share Dealing - contact us

We’re here to help – you can use our web chat service, send us an email or call us

Before contacting us

Like all businesses we have to work differently amid concerns regarding COVID-19 and prioritise the safety of our staff and customers. As a result we are working with reduced resource which is impacting the following services:

  • Call centre: our call centre will only be open to provide services to vulnerable customers (including calls related to bereavement), password resets (where you can't do this online), corporate event elections and trading. if you have online access then you will be able to elect for all corporate events and trade as usual.
  • Call centre opening times: our opening hours are Monday to Friday, 8am to 5pm. If you have a question about international trading, we have very limited capacity for Web Chat and calls between 5pm and 9pm.
  • Tax year end opening times: we will be open until 5pm on Friday 3rd April. We will not be open on Saturday 4th or Sunday 5th April.
  • Corporate events: we will only communicate events which require a decision and action from you.
  • US trades: processing of W8-BEN forms will be slower than usual.
  • Transfers: we have temporarily paused all inward transfers of stock and cash, and transfers between accounts. Transfers which are in progress may take significantly longer than usual – we’ll keep this page updated with any changes.
  • TradePlans: you can no longer set up new TradePlans. All existing TradePlans will stay active until they trigger or expire.

Thank you for your understanding and continued support.

Lloyds Banking Group dividend update

The Lloyds Banking Group final 2019 dividend payment of 2.25p per share has been cancelled. Find out more.

Share dealing Web Chat

For general enquiries you can chat directly to us.

Please note, we can only discuss share dealing queries through our Web Chat service.

For account specific questions, log on to your share dealing account to access our secure web chat service - please note we are unable to update debit card details or place/amend a deal or TradePlan via our secure web chat service.

Available Monday to Friday 8am to 5pm (closed weekends and English Bank Holidays). If you have a question about international trading, we have very limited capacity for web chat and calls between 5pm and 9pm.

Phone

Customer Services: 0345 606 0560

Available Monday to Friday 8am to 5pm (closed weekends and English Bank Holidays). If you have a question about international trading, we have very limited capacity for web chat and calls between 5pm and 9pm.

Calling from overseas: +44 113 279 7518

Available Monday to Friday 8am to 5pm (closed weekends and English Bank Holidays). If you have a question about international trading, we have very limited capacity for web chat and calls between 5pm and 9pm.

Ready-made investments: 0345 835 5728

Available Monday to Friday 8am to 5pm (closed weekends and English Bank Holidays).

Calls may be monitored or recorded.

Text phone: 0345 604 2543

Monday to Friday, 8am-6pm (excluding English Bank Holidays)

Letter

Customer Services Department
Lloyds Bank Direct Investments
Lovell Park Road
Leeds
LS1 1NS

Please include your name, address and account details in all letters so we can locate your account. If you're posting valuable documents, such as share certificates, we would recommend you send these by registered mail.

Contact the Financial Ombudsman Service

Alternatively, you can write to them:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR.

The Financial Ombudsman Service

The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.

Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us.

Online Dispute Resolution

If you have entered into an agreement with us online you may direct your complaint through the European dispute resolution platform.

Important legal information

The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

Important share dealing information