The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


I already invest with Lloyds Bank

If you are an existing customer and have questions about managing your account, we can help.

Updating your personal details

Changing your address

  • Share dealing – please call us on 0345 606 0560. Call costs may vary depending on your service provider.
  • Ready-made investments – please log on to Internet Banking, click on ‘Your Profile’ and then ‘Change my details’ on the left-hand side.

Changing your bank details

  • Share dealing – please log on to Share Dealing Online, click on ‘Account Management’ in the righthand menu, and then ‘Change Payment Details.
  • Ready-made investments – please log on to Internet Banking, go to your investment account and then click on ‘Change Payment Details’ in the right-hand menu.

Need help with something else?

If you still have questions then you can speak to us over the phone or online via web chat.

Important legal information

The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

Important share dealing information