The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Your statements

    If you’re looking for your statements we can help. Simply select the statement you have questions on.

    We send you two different statements throughout the year.

    • The annual costs and charges statement lets you know what you’ve paid in charges.
    • The quarterly statement lets you know the value of your investments and how much cash is in your account.

    We’ve listed the most popular questions and answers below.

    Quarterly statements

    Costs and charges

    Quarterly statement questions and answers

    How do I use my statement to fill out my tax return?

    Unfortunately we do not provide tax advice. If you need advice, please contact an appropriate professional financial advisor. Information can also be supplied by your local Tax Office.

    What is my book cost and how is it calculated?

    The book cost is the total original cost including charges. If you have only made purchases on one stock the book cost will be the total of those purchases.

    When stock is sold from that total, the percentage of the stock sold is taken from the total of the amount paid.

    For example:

    Bought 100 LLOY for £100
    Book cost would be £100 for 100 shares
    Bought another 100 LLOY for £200
    The book cost would be £300 for 200 shares
    Sell 100 shares (this is 50% of the number of shares)
    The book cost would be £150 for 100 shares.

    Please note, that book costs can be affected by corporate actions and transfers into your account.

    What is the Stock Valuation?

    The Stock Valuation gives you detailed information on your stock holdings in your account. The information is based on the close of business prices applicable to the statement period. The valuation includes all stock held in your account. Any stocks you sold before the statement period end date are not included. This does not include information regarding accrued interest on interest bearing stocks. This can be obtained by contacting us directly using the telephone number on the covering letter.

    Other quarterly statement questions
     


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    Cost and charges statement questions and answers

    We’ve also created interactive guides to help you understand the new statements:

    Popular questions

    How are my charges paid?

    The charges are paid in different ways depending on what the charge is and who has made it. When buying shares your dealing commission and any other transaction charges will be added to the total cost of your purchase.

    Our administration charges are usually collected either from your nominated bank account or your share dealing account depending on how your account is set up when the fee is payable.

    Charges by the Investment Manager are different to our ongoing charges. They are built into the investment and are taken out of the fund or investment itself. These charges can be viewed on the Key Investor Information Document (KIID) for the investment, or by contacting the investment manager. The charges are usually shown as a percentage. We have included the amounts on the statement as a monetary amount.

    What is included in the miscellaneous charges?

    This section of your statement includes additional charges you have occurred throughout the statement period. These charges could include:

    • Transferring out
    • Cheque withdrawal
    • Copy CTC/Tax vouchers
    • Ad-hoc statements and valuations
    • Voiding ISA’s, ISA repairs
    • CHAPS payments
    • Failed payments such as cheques or failed DDI
    • Certificate withdrawal requests

    Can I reduce how much I pay in fund charges?

    If you’re not happy with the ongoing charges on your investment(s) and would like to potentially move your money into something with lower charges, you can use our Funds Centre to filter over 2,000 funds to view other options.

    Alternatively you could choose between our three diversified funds: low, medium or high risk. Take a look at our Ready-made investments.

    Other costs and charges statement questions
     

    • No, you’ll get a costs and charges statement and your usual account statement. The costs and charges statement outlines all the costs and charges. You will continue to receive account statements on a quarterly basis.

    • Some charges will be paid to Lloyds Bank Share Dealing, while others will be paid to the investment manager(s), the cost and charges statement will break this down for you.

      • Lloyds Bank Share Dealing charges are always provided to you when you place trades, or when we apply additional charges e.g. transferring investments out of Lloyds Bank to another broker.
      • Charges paid to the Investment Manager(s) can be found on the Key Investor Information Documents (KIID) for funds and the Key Information Documents (KID) for other investments such as investment trusts.

      The breakdown of charges and where they were paid is shown on the Total Cost and Charges section.

      • Lloyds Bank Share Dealing charges can be found on our website or in our brochure.
      • Charges paid to your Investments Manager(s) are shown in the documents for each fund or trust. If you have any questions about the charges paid to the Investment Managers you should contact them directly. You can find further information about how charges might affect your investments in our Investment Trust and ETF or Fund Charges documents.

    • This table shows the stock movement in and out of your account, it doesn’t take into account any cash that you have.

      A

      The value of stock at the start of your statement period.

      B

      Any stocks movement (inwards) for example, a purchase of shares you have made during the year.

      C

      The total of the value (A) and stock movements in (B).

      D

      Any movement of stock out of your account – for example, sales or transfers out.

      E

      The value of your stock at the closing point of your statement.

      F

      Your return this period, also known as the profit or loss. We work this out by adding the outward movement of stock (D) to the total investment value at the end of the statement period (E). We then deduct the total investments for this period (C).

    • We’ve not been able to include cash movements or dividend payments within this statement. Dividend payments are included in your annual consolidated tax certificate, which will be issued alongside your statement in April of each year.

    • Your statement will include all of the investments you have made from 6th January 2018 - 5th January 2019.

    • This shows what you’ve paid out from your share dealing account and estimates what you could have made if the charges hadn’t been paid.

    • We calculate these charges based on the value of your investment throughout the year, or the period in which you held it during the year and the information from the Investment Manager(s) showing the percentage charges for each fund or trust.

      Because Investment Managers will calculate and apply their charges differently, and do not provide exact monetary amounts charged for each investor, the amount you will have actually paid may differ from the amount we’ve calculated. We show our calculation to illustrate how much your chosen funds or trusts have cost you.

    • Whenever you place a trade, you will pay a transaction charges which we provide you before any trade. The transaction charges include:

      • Online dealing commission £11
      • Telephone dealing commission £35
      • Reduced commission (Private or Premier Accounts or Lloyds Bank colleagues)
      • Stamp duty on applicable purchases (0.5% of deal value)
      • PTM levy on trades over £10,000 - £1 per applicable trade. When you buy or sell UK shares and the trade value is more than £10,000, you pay a £1 levy to the Panel of Takeovers and Mergers.
      • Foreign exchange conversion rate charge on international trades (1.25%), we adjust the available exchange rate by this percentage when you buy and sell international shares.

    • A currency conversion must be made for an international trade, either from GBP into a foreign currency to buy, or from a foreign currency into GBP to sell. As our fee, when we do this we add 1.25% to the exchange rate for buys, and take away 1.25% for sales. An indicative exchange rate will be shown prior to trading and the final rate will be shown once the trade is completed.


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