Trading Support

Frequently asked questions

  • 1.
    How do I get live quotes on trades?

    When you are signed in to your account live share prices are available within the dealing tab on the right hand navigation. Select the investment and number of units then select continue. This screen will provide you with the latest price.

    Log in to Share Dealing

    Can’t see the live price?

    If you cannot see a live quote this may be due to one of the reasons below:

    1. The trade is too large for current market appetite e.g. there is nobody prepared to offer a live price to buy or sell your shares due to the size of the order.
    2. The stock may have little or no liquidity: The stock may only trade in small quantities or very infrequently so a live quote may not be offered.
    3. The stock is in auction: Volatile stocks can go to auction on the market, meaning that internal market counterparties (buyers) bid against one another for the stock with the aim to stabilise the price. During this time, no trades can be placed and you'll need to wait for the stock to come out of auction before placing another order.

      If a live price is unavailable you can continue to try for a live quote, place your order through our TradePlan service.
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  • 2.
    When can I withdraw money from a trade?

    On the day of settlement the money from a sale will be available for you to withdraw.

    The majority of UK, US and European trades take two working days to settle. The settlement period gives time for the delivery of the stock and cash as well as time for any other trade administration to be completed. Your trade confirmation will confirm the trade’s settlement date.

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  • 3.
    What is a delayed order?

    When the market has closed you can still place an order which is dealt with when the market re-opens. The price on these orders is not a guaranteed price and the order will be dealt in fair and due turn at the best price available for an order of that size.

    To protect the price of your order you can set up a TradePlan, this completes your trade when the price hits a pre-set limit. For example, if you want to buy a stock at 98p, and the price is currently higher than 98p, you could set up a limit order which would only deal when the stock falls to 98p.

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  • 4.
    When will I be able to see my fund trade?

    Funds are traded in a different way to shares. Funds are usually priced once a day at a time called the valuation point. The price per unit for the fund is set by the valuation of the assets. For most funds, placing your order before 11.15 am will mean the trade will be priced at 12 noon. Any order placed after 11.15 am would not be priced until the following working day at 12 noon. The completed trade can take a two or three days to show within your account.

    When you place a buy order for a fund you can only set an amount you wish to invest. The Fund Manager receives your order at the next valuation point and will invest your money at the new fund price (the future price). Your order is then allocated to your account within a couple of days.

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Important legal information

The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

Important share dealing information